Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gavin Chachos

Jacksonville

Summary

Highly versatile and mechanically inclined operations professional with 6+ years of experience across technical fieldwork, security, and SaaS/AI-based systems integration. Proven ability to lead process automation, implement CRM solutions, and improve operational efficiency in both field and tech environments. Known for adaptability, fast learning, and a strong commitment to streamlining systems and scaling business growth.

Overview

8
8
years of professional experience

Work History

Operations Integrator

Conversionly
Fernandina Beach
12.2023 - Current
  • Implemented and maintained custom CRM systems to streamline marketing and sales operations.
  • Reported directly to the CEO, collaborating across departments to align business objectives with operational execution.
  • Designed and launched automation workflows to reduce manual tasks and improve team productivity.
  • Built and deployed AI-driven tools to enhance lead scoring, campaign optimization, and internal workflow efficiency.
  • Led the creation, documentation, and rollout of Standard Operating Procedures (SOPs) across marketing, client services, and fulfillment teams.
  • Conducted internal user research to improve CRM usability and functionality for both internal staff and external clients.
  • Spearheaded internal system audits and optimizations to align with scaling business needs and evolving tech stack.
  • Collaborated with developers to integrate and troubleshoot third-party tools, enhancing backend marketing and sales tech capabilities.
  • Created internal dashboards and client-facing reports to visualize performance KPIs and operational bottlenecks.
  • Managed timelines and task implementation across cross-functional teams using ClickUp and Notion.
  • Provided technical training and support to both internal team members and client-facing roles on system usage and automations.
  • Continuously researched and implemented tools and strategies to boost marketing effectiveness, sales enablement, and backend workflows.

Private Investigator

Jma Investigative Services
Jacksonville
01.2023 - 12.2023
  • Surveilled individuals covertly to investigate issues such as fraud and infidelity.
  • Produced professional reports outlining findings of cases, expenses incurred and important incidents.
  • Investigated individuals claiming disability to identify and document fraud.
  • Tracked claimants through routine and notable activities, documenting findings with videos, photographs, and audio.
  • Compiled thorough notes on subject movements and collected evidence for court use.
  • Set up and maintained auditory and visual surveillance equipment.
  • Obtained and analyzed suspect data to support investigations and casework.
  • Conducted extended surveillance operations up to 15 hours in duration.

Security Specialist

Jacksonville Zoo and Gardens
Jacksonville
11.2021 - 07.2022
  • Enforced laws and park regulations across multiple zones including trails and preserves.
  • Trained and mentored new rangers and team members in daily operations.
  • Patrolled on foot and via vehicle, reporting safety hazards or facility issues.
  • Administered first aid and coordinated paramedic response for serious incidents.
  • Assisted and informed guests with directions, safety concerns, and park information.

Vehicle Processor

Kelly Services
Jacksonville
07.2017 - 04.2021
  • Inspected vehicles for damage, abuse, and mechanical faults.
  • Performed non-destructive testing and visual inspections.
  • Executed daily maintenance checks and logged health reports on vehicles.
  • Managed inventory and tools required for repair operations.
  • Worked flexible shifts including nights, weekends, and holidays.

Glass Technician

Eagleview Windows & Doors
Jacksonville
02.2018 - 07.2019
  • Prepared surfaces and removed debris prior to glass installation or repair.
  • Maintained a clean driving record while completing mobile service requests.
  • Operated hand tools, cutters, and forklifts for glass manufacturing and installation.
  • Conducted inspections to ensure finished goods met safety and quality standards.
  • Assisted in shipping, receiving, and warehouse organization.
  • Maintained clean and hazard-free workspaces and loading zones.

Education

I.T Certificate - I.T Analysis

Florida State College at Jacksonville
Jacksonville, FL
05-2026

High School Diploma -

Duval Virtual Instructional Academy
Jacksonville, FL

Skills

  • CRM Implementation
  • Marketing & Sales Automation
  • AI Workflow Development
  • Standard Operating Procedures (SOP) Creation
  • Internal Process Optimization
  • Technical Troubleshooting
  • Project Management (ClickUp, Notion)
  • Customer Communication & Onboarding
  • System Documentation & User Training
  • Microsoft Office Suite & Google Workspace
  • Vehicle Diagnostics & Maintenance
  • Inventory & Warehouse Management
  • Security & Surveillance Operations
  • Power Tools & Machinery Use
  • Data analysis
  • Calm under pressure
  • Technical training
  • Project management
  • Basic math
  • Attention to detail
  • Analytical
  • Communication

Timeline

Operations Integrator

Conversionly
12.2023 - Current

Private Investigator

Jma Investigative Services
01.2023 - 12.2023

Security Specialist

Jacksonville Zoo and Gardens
11.2021 - 07.2022

Glass Technician

Eagleview Windows & Doors
02.2018 - 07.2019

Vehicle Processor

Kelly Services
07.2017 - 04.2021

I.T Certificate - I.T Analysis

Florida State College at Jacksonville

High School Diploma -

Duval Virtual Instructional Academy

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