- Team Sports
- Skiing
- Gym Workouts
Gavin Cloutman
Plymouth,MA
Summary
Versatile and dynamic, adept at enhancing customer experiences as demonstrated at YMCA, where I managed security and confidentiality with finesse. Skilled in problem-solving and visitor monitoring, I significantly contributed to reducing shrinkage rates and fostering customer loyalty through attentive service and genuine enthusiasm.
Overview
3
3
years of professional experience
Work History
Front Desk Coordinator
YMCA
06.2024 - 08.2024
- Managed sign-in and security procedures by issuing badges, updating logs, and controlling access.
- Offered assistance, and answered questions to build rapport and retention.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Provided back up support in other areas as needed.
Reception Assistant
Pinehills Village Sports Club
10.2022 - 05.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Assisted in onboarding new members by preparing necessary materials and providing an informative orientation tour.
- Responded effectively to client inquiries or concerns, addressing their needs in a courteous and professional manner.
- Handled confidential information with discretion, protecting sensitive data related to both employees and customers.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Meat Department Associate
The Market at the Pinehills
11.2021 - 08.2022
- Assisted customers with special requests, such as custom cuts or specific preparation instructions, enhancing their shopping experience.
- Ensured accurate pricing through consistent label verification and updates on meat products.
- Maximized product freshness by consistently monitoring inventory levels and rotating stock accordingly.
- Reduced shrinkage rates by conducting regular audits of perishable items, ensuring proper storage conditions were met.
- Supported store success by cross-training in other departments, fostering versatility among staff members.
- Bolstered customer loyalty through attentive service and genuine enthusiasm for helping shoppers find the perfect cut of meat for their culinary creations.
Education
Bachelor of Science - Biology
University of Massachusetts, Amherst
Amherst, MA05-2027
Skills
- End-of-day reporting
- Problem-solving skills
- Visitor check-in skills
- Listening skills
- Security procedures
- Visitor monitoring
Interests
Timeline
Front Desk Coordinator
YMCA
06.2024 - 08.2024
Reception Assistant
Pinehills Village Sports Club
10.2022 - 05.2023
Meat Department Associate
The Market at the Pinehills
11.2021 - 08.2022
Bachelor of Science - Biology
University of Massachusetts, Amherst
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