Shaniyah Mack
Chicago,IL
Summary
I am a Reliable and enthusiastic Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
4
4
years of professional experience
Work History
Front Desk Coordinator
Mac Properties llc
Chicago, IL
08.2022 - 10.2024
- Used essentials hospitality standards at all times: eye contact, smile, speak first, engage in polite conversation.
- Provided access control to the residences. Keep records of visitors, contractors and vendors coming in and out of the building.
- Monitored surveillance system and notified staff and management of suspicious activities.
- Processed and notified residents of receipt of dry cleaning, facsimiles, mail, messages, and packages. Assist residents in the sending of mail, messages, and packages.
- Greeted residents by name with a cheerful and pleasant voice.
- Consistently went above and beyond in customer service functions for all visitors and resident
- Promoted a professional and positive image of the Residential Team and the company.
- Created an organized, cooperative, and well-run work environment by completing shift checklist and following through on responsibilities.
- Followed company policies and procedures; reported accidents, injuries, and unsafe work conditions; ensured that my personal appearance is clean and professional.
- Displayed consistent professional and positive attitude and actions when communicating with residents and co-workers.
- Handled problems or complaints as guest came in - listened, apologized with empathy, find a solution and follow through when resolving resident issues.
- Completed required training programs, which includes fair housing laws.
- Stood, sat, and walked for an extended period of time. I Moved lift, carried, pushed, pull, and placed objects weighing less than or equal to 35 pounds without assistance. Performed other reasonable job duties as requested by supervisors.
- worked a flexible schedule and holidays
- Responsible for the upkeep and presentation of the Residential Concierge desk, ensuring that all supplies are maintained and presentation is professional at all times.
- Answered all incoming calls and handle accordingly using standard company telephone greeting standards.
- Assisted residents with move-in/move-out procedures, including the scheduling of elevator time.
- Ensured that the office, lobby and models are in perfect condition.
Front Line Crew Member
Chipotle Grill
Chicago, IL
12.2021 - 08.2022
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Received food and beverage orders from guests and accurately relayed orders to service attendants.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Greeted customers and responded to inquiries.
- Performed cashier duties, including taking payments and making change.
- Resolved customer complaints in a professional manner.
- Maintained a clean and organized workstation.
- Maintained up-to-date knowledge of menus, kitchen practices and other areas of interest to accurately fulfill orders and answer customer questions.
Crew Member
Wendy’s
Alsip, IL
05.2020 - 12.2020
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Welcomed clients warmly, offered thanks for patronage, remembered names of frequent customers and delivered experiences that made patrons feel valued and sure to return.
- Served as frontline point of contact for customer-facing communication and received and placed customer calls regarding order status, payments and product information.
- Packed fast food products in approved containers, cups, and bags.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Informed customers about daily specials in an engaging manner.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
Education
Associates of Applied Science
Kennedy King College
Chicago, IL10-2024
Skills
- Time management
- Security procedures
- Listening skills
- Greeting visitors
- Appointment Scheduling
- Guest services
- Maintaining cleanliness
- Documentation
- Appointment setting
- Hospitality services
- Staff supervision
- Documentation and Reporting
- Multitasking and Organization
- Script Reading
- Email and Telephone Etiquette
- End-of-day reporting
- Directing calls
- Inventory
- Cash handling
- Typing speed
- Administrative support
- Recordkeeping expertise
- Technical support
- Scheduling
- Guest check-in and check-out
- Problem-solving skills
Contact
Chicago, IL 60628
Education and Training
true,Chicago, IL
Timeline
Front Desk Coordinator
Mac Properties llc
08.2022 - 10.2024
Front Line Crew Member
Chipotle Grill
12.2021 - 08.2022
Crew Member
Wendy’s
05.2020 - 12.2020
Associates of Applied Science
Kennedy King College