Laura Alcantar
Carrollton,TX
Summary
Computer savvy professional with exceptional customer-friendly attitude and team collaboration skills as a front desk receptionist. Bilingual individual with proven abilities handling tasks simultaneously while delivering service with a smile.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front Desk Coordinator
Lucky Kids Dental
03.2022 - Current
- Scheduled appointments in computer system.
- Maintained office supplies by taking inventory and submitted orders for low-stock items.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
- Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction.
- Ran end-of-day reports and batches and notified staff of necessary corrections and resolutions.
Front Desk/Dental Assistant
Midway Family Dentistry
09.2014 - 08.2020
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery. Educated patients by giving oral hygiene, plaque control and postoperative instructions. Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment. Sterilized rooms and prepped equipment and instruments for procedures daily. Booked patient appointments and managed treatment details using Eaglesoft Software.Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads. Prepared and arranged instruments, medications and required materials for dental procedures. Took dental images following strict patient protection rules by mentioning risks during pregnancy, and applying lead aprons.
Supervisor
Souper Salad
07.2012 - 09.2014
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts. Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows. Developed training, task and process guidelines and communicated clear and concise directions to employees. Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity. Made food according to standard recipes with requested changes for customer satisfaction. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Resolved customer complaints and maintained clean and tidy checkout area. Maintained reports of transactions and greeted customers when entering and leaving establishment.
Education
High School Diploma -
LD Bell High School
Hurst, TX05.2010
Skills
- Insurance Forms
- Excel, Word, and PowerPoint
- Dental Procedure Codes
- Data Entry
- Cleaning and Sterilizing
- Appointment Scheduling
- Problem Solving
- Organization and Time Management
- Verbal and Written Communication
- Customer Service
- Critical Thinking
- Preparing Treatment Rooms
- Records Preparation
- Time Management
Certification
- Certified Dental Assistant
- First Aid/CPR Certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Additional Information
References upon request
Timeline
Front Desk Coordinator
Lucky Kids Dental
03.2022 - Current
Front Desk/Dental Assistant
Midway Family Dentistry
09.2014 - 08.2020
Supervisor
Souper Salad
07.2012 - 09.2014
High School Diploma -
LD Bell High School
- Certified Dental Assistant
- First Aid/CPR Certified
Similar Profiles
Elena PhillipsElena Phillips
English Teacher at Private Language Center "Lucky Kids"English Teacher at Private Language Center "Lucky Kids"
Roberto SerranoRoberto Serrano
Dental Assistant/Supervisor at Western Dental Kids previously Kids Dental KareDental Assistant/Supervisor at Western Dental Kids previously Kids Dental Kare
Krizza Jade LopezKrizza Jade Lopez
Dental Administrator at Cholakis Dental Corp. - (Kids Dental)Dental Administrator at Cholakis Dental Corp. - (Kids Dental)