Selina Atkin
Deerfield,OH
Summary
Communicative professional with 13+ years of experience maintaining a high level of customer support, and a strong foundation in administrative satisfaction. Results-driven, I thrive in multitasking, creative problem-solving, and attention to detail. No task is too small or too large to take on! Enthused and open to new opportunities!
Overview
14
14
years of professional experience
Work History
Front Desk Coordinator
Refresh Dental
Alliance, OH
06.2024 - Current
- Scheduled and confirmed appointments using practice management software.
- Greeted and checked in patients upon arrival for appointments.
- Answered phone calls, efficiently resolving patient inquiries and concerns.
- Coordinated with dental staff to ensure smooth office operations.
- Managed patient records ensuring accurate and up-to-date information.
- Built relationships with long-term clients through individualized and outstanding customer service.
- Processed payments from customers, including cash, checks, debit, and credit cards.
- Managed correspondences from other offices.
- Managed customer complaints, ensuring resolution, and satisfaction.
- Opened the office and completed closing paperwork and procedures daily.
- Managed multiple email accounts.
- Assisted in training new staff on front desk procedures and systems.
- Provided administrative support to coworkers, assisting during high-volume periods.
- Composed and prepared routine correspondence, letters, and reports.
- Coordinated pick-up and delivery of mail services.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
Customer Service Administrator
Greenfield Puppies
Remote
01.2017 - 06.2024
- Handled customer inquiries via phone, email, and social media, ensuring timely resolution of issues.
- Managed social media platforms, content, and customer engagement.
- Collaborated with team members to enhance service, and resolve issues.
- Assisted in training new staff on customer service protocols and tools.
- Evaluated customer applications for approval or denial, maintaining compliance with company standards.
- Processed transactions and issued refunds to resolve customer issues.
- Updated website with new content, enhancing user engagement.
PTF Clerk
United States Post Service
Louisville, Ohio
01.2015 - 01.2017
- Processed incoming mail and packages for timely distribution.
- Assisted customers with inquiries and provided efficient service at counter, enhancing customer satisfaction.
- Handled cash transactions and balanced daily cash drawers accurately.
- Collaborated with team members to streamline workflow operations, contributing to overall efficiency.
- Trained new employees on procedures and best practices, improving team readiness and consistency.
- Implemented safety protocols to maintain a secure work environment.
- Unlocked and prepared building for operations at start of shift.
Sales Associate
The Exchange
Alliance, OH
01.2014 - 01.2015
Stock/Liquor Clerk
Giant Eagle
Alliance, OH
01.2013 - 01.2015
Sales Associate
Tilly's
Boardman, Ohio
01.2012 - 01.2013
Education
Associate of Arts - Digital Photography
Southern New Hampshire University
Hooksett, NH01-2020
High School Diploma -
Southeast High School
Ravenna, OH01-2011
Skills
- Appointment scheduling
- Patient record management
- Payment processing
- Front desk operations
- Customer relationship management
- Office administration
- Adaptability
- Service excellence
- Issue resolution
- Effective communication
- Team collaboration
- Time management
- Attention to detail
- Business correspondence
- Schedule management
- Administrative support
- Creative problem solving
- Technical support
- Mac OS
- Insurance
- Organizational skills
- Social media management
- Billing and refunds
- Remote work
- Microsoft
- Content creation
Timeline
Front Desk Coordinator
Refresh Dental
06.2024 - Current
Customer Service Administrator
Greenfield Puppies
01.2017 - 06.2024
PTF Clerk
United States Post Service
01.2015 - 01.2017
Sales Associate
The Exchange
01.2014 - 01.2015
Stock/Liquor Clerk
Giant Eagle
01.2013 - 01.2015
Sales Associate
Tilly's
01.2012 - 01.2013
Associate of Arts - Digital Photography
Southern New Hampshire University
High School Diploma -
Southeast High School