Proven achiever in customer satisfaction, I excelled at Peloton by leveraging my salesmanship and market awareness to significantly boost repeat business. Skilled in POS systems and adept at building relationships, my approach consistently surpassed sales targets. My patience and resilience ensured high-quality customer interactions, marking me as a standout in driving positive outcomes.
Hi, I’m
Gavin Cloutman
Loomis,CA
Summary
Overview
6
years of professional experience
Work History
Peloton
Customer Sales Representative
03.2024 - 03.2025
Job overview
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Emphasized product specifications to meet customer needs.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Assisted call-in customers with questions and orders.
- Described product highlights and benefits to help guide purchasing decisions.
- Recognized as a top performer within the sales team due to consistent achievements in meeting or exceeding targets month over month.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Enhanced the overall customer experience by providing personalized recommendations based on their preferences and needs.
- Participated in ongoing product training sessions, ensuring a comprehensive understanding of offerings to better assist customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified delivery schedules and processes.
- Built diverse and consistent sales portfolio.
Buckhorn
Lead Busser
02.2023 - 03.2024
Job overview
- Trained new bussers on restaurant procedures, standards, and safety protocols, fostering a strong team dynamic.
- Enhanced customer satisfaction by efficiently clearing and resetting tables for a smooth dining experience.
- Maintained clean and organized work areas, contributing to a safe and inviting dining environment.
- Handled high-pressure situations gracefully by remaining calm under pressure while addressing customers'' concerns swiftly to maintain the flow of service within the establishment.
- Assisted team members during busy periods, ensuring seamless operations and excellent guest experiences.
- Adhered to strict sanitation guidelines when handling dishes and utensils, maintaining a hygienic dining environment.
- Provided support during high-volume events like banquets and weddings, contributing to successful execution and memorable experiences for all attendees.
- Provided exceptional assistance to guests with special needs or requests, ensuring a comfortable dining experience for all patrons.
- Processed payments for orders and provided customers with change.
Ace Hardware
Sales Associate
01.2020 - 01.2023
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
North Fork Chai
Cook's Assistant
05.2019 - 12.2020
Job overview
- Cleaned and maintained work areas, equipment and utensils.
- Followed food safety practices and sanitation guidelines.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Maintained composure and work quality while under stress.
- Assisted in setting up and breaking down kitchen stations.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
Education
Del Oro High SchoolLoomis, CA
High School Diploma
06-2022
University Overview
Skills
- Patience and resilience
- Market awareness
- Company policies
- Cash handling
- POS systems
- Delivery management
- Salesmanship
- Product knowledge
- Customer account management
- Customer needs assessment
- Performance tracking
- Customer engagement
- Goal-oriented mindset
- Negotiation trained
- Salesforce
- Account management
- Payment processing
- Inbound call management
- Product promotions
- Data entry proficiency
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteImportant To Me
Career advancementCompany CultureWork-life balanceHealthcare benefits401k matchQuote
"If you work hard, have the right mindset, right intentions, things will fall into place."
Timeline
Customer Sales Representative
Peloton
03.2024 - 03.2025
Lead Busser
Buckhorn
02.2023 - 03.2024
Sales Associate
Ace Hardware
01.2020 - 01.2023
Cook's Assistant
North Fork Chai
05.2019 - 12.2020
Del Oro High School
High School Diploma
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