Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Membership Sales Associate (MSR)
Crunch Fitness
Columbia, SC
09.2024 - Current
Developed relationships with prospective members to encourage them to join the club.
Provided tours of the facility, highlighting all amenities and services offered.
Explained membership benefits and options to customers.
Conducted follow-up calls with new members to ensure satisfaction with their experience at the club.
Participated in monthly marketing campaigns to increase membership numbers.
Server
Chuys
Charlotte, NC
08.2022 - 08.2023
Provided exceptional service to high volume of daily customers.
Operated POS terminals to input orders, split bills and calculate totals.
Displayed enthusiasm and knowledge about restaurant's menu and products.
General Manager of Operations
Tropical Smoothie Café
Fort Mill, SC
08.2019 - 08.2023
Recruited, hired and trained crew members on application of projects, customer relations and customer service.
Managed scheduling, training and inventory control.
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Oversaw financial management, budget management, accounting and payroll activities.
Tracked and replenished inventory to maintain par levels.
Addressed customer concerns with suitable solutions.
Analyzed and controlled materials, supplies and equipment operational expenses.
Guided employees on understanding and meeting changing customer needs and expectations.
Identified areas of deficiency and performed root-cause analysis to solve problems.