Gavin Cowan

Exceptional high-end Italian dining. Significant emphasis on knowledge of foods and wines. Demanding weekly changing menus. A high-end restaurant requiring high levels of service to satisfy managing up to 170 covers a night.

• Delivered high customer satisfaction and attentive service for up to 8-10 tables an hour
• Detailed explanation and knowledge of menu items and ingredients for guests dietary restrictions including cooking methods, ingredients, and possible allergens
• As expo, managed crafting coffee beverages, organized the window, ran food, as well as taking orders and managing guest orders at the to-go counter
• Preparing for service, often prepping many ingredients, stock, and ensuring ease of access during service
• Managing communication between FOH and BOH.

• Providing an enjoyable dining experience in a high volume restaurant
• I aim to bring energy to all my tables, elevating their dining experience
• Efficient communication, thorough understanding of the menu and contents, upselling when appropriate, managing stock ahead of time to ensure fastest service possible, all aimed towards customer satisfaction
• Balancing many tasks at once while maintaining a high level of customer satisfaction.

• Responsible for operations daily at the restaurant, including taking orders, serving food, and providing excellent customer service
• Entrusted with opening and closing duties as well as prepping food and items
• Bartending and creating an enjoyable atmosphere with repeat customers.