Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Social Media Presence
References
Timeline
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Loren Hoffman

Muskegon,MI

Summary

Dynamic server experienced in high-volume restaurant settings, adept at providing exceptional guest service and fostering teamwork. Proficient in order and payment processing, with a strong focus on upselling and maintaining cleanliness. Dedicated to enhancing customer satisfaction through memorable dining experiences.

Overview

4
4
years of professional experience

Work History

Server

Dockers Restaurant
Muskegon, MI
05.2023 - 08.2024
  • Executed opening and closing duties, including dining area setup and supply restocking.
  • Maintained transaction records during shifts to comply with legal and company standards.
  • Ensured courteous, rapid, and efficient service to all guests.
  • Monitored dining area for cleanliness and proper setup at all times.
  • Effectively communicated with kitchen staff regarding customer allergies and special requests.
  • Provided stellar customer service to enhance guest satisfaction.
  • Addressed guest inquiries and complaints promptly and professionally.
  • Operated POS terminals for order input, bill splitting, and total calculation.

Internship Student

Northside Veterinary Hospital
Muskegon, MI
05.2022 - 08.2022
  • Prepared surgical instruments and equipment for animal procedures.
  • Educated clients on pet care techniques and preventive health measures.
  • Monitored recovery of post-surgical patients to ensure optimal healing.
  • Disposed of hazardous materials following established safety guidelines.
  • Organized lab results for efficient retrieval by veterinarians.
  • Maintained cleanliness of cages, kennels, exam rooms, and facility areas.
  • Assisted veterinarians with medical procedures including spays, neuters, and dental cleanings.
  • Provided basic medical care, including administering medications and vaccinations.

Restaurant Hostess

Hobos Tavern
Muskegon, MI
01.2021 - 07.2022
  • Assisted with banquet room setups for special events to create welcoming environments.
  • Answered incoming calls, providing menu information and service details promptly.
  • Greeted customers and escorted them to tables, ensuring a positive dining experience.
  • Monitored dining room activity to guarantee optimal service for all guests.
  • Managed reservations and waitlists, accommodating special requests for large parties.
  • Resolved customer complaints professionally, maintaining a positive atmosphere.
  • Maintained cleanliness standards in dining areas by wiping down tables and chairs.
  • Provided support to servers, including refilling beverages and clearing plates.

Education

Animal Science - Animal Science

Michigan State University
East Lansing, MI
05-2026

High School Diploma -

North Muskegon Highschool
Muskegon, MI
05-2022

Skills

  • Customer service excellence
  • Problem solving
  • Effective communication
  • Team collaboration
  • Strong work ethic
  • Hospitality expertise
  • Calm demeanor
  • Quality control
  • Menu presentation
  • Customer feedback management
  • Allergy awareness
  • Ordering procedures
  • Professionalism and positivity
  • Customer upselling strategies
  • Guest interactions
  • Team support
  • Professional appearance
  • Cash handling skills
  • Cleanliness standards
  • Exceptional service delivery
  • Sales proficiency
  • Price memorization techniques
  • Menu recommendations
  • POS system operations
  • Guest engagement strategies
  • Upselling techniques
  • Performance improvement initiatives

Affiliations

  • Running Races
  • Spending time with Family
  • Online summer classes
  • Spending time outdoors
  • Enjoy going on adventures with my dog
  • Dog sitter
  • Babysitting

Accomplishments

  • Captain of north muskegon girls varsity soccer team
  • leadership award

Social Media Presence

  • I have a large positive social media presence great for bringing in potential customers

References

References available upon request.

Timeline

Server

Dockers Restaurant
05.2023 - 08.2024

Internship Student

Northside Veterinary Hospital
05.2022 - 08.2022

Restaurant Hostess

Hobos Tavern
01.2021 - 07.2022

Animal Science - Animal Science

Michigan State University

High School Diploma -

North Muskegon Highschool

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