GENEVIEVE LEY
Highlands Ranch,USA
Summary
Friendly and outgoing with passion for creating memorable dining experiences and ensuring customer satisfaction. Understands importance of menu knowledge and upselling techniques, coupled with strong multitasking and communication skills. Committed to contributing to positive dining atmosphere and enhancing guest experiences. Developed strong customer service and communication skills in high-paced restaurant environment, handling diverse customer needs and resolving conflicts efficiently. Adept in time management and multitasking, ensuring smooth operations and customer satisfaction. Seeking to transition these skills into new field, focusing on delivering high-quality service and fostering positive interactions. Experienced and personable hostess with a knack for creating welcoming atmospheres. Skilled in greeting guests, managing reservations, and ensuring smooth operations in fast-paced restaurant environments. Strong communicator with a commitment to providing exceptional customer service and enhancing the dining experience. Diligent and efficient cashier with a proven track record of accuracy and professionalism in handling transactions.
Overview
2026
2026
years of professional experience
Work History
Server
Bad Daddy's Burger Bar
07.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
Restaurant Hostess
Parry's Pizzaria and Taphouse
- Used table management system to serve customers and coordinate guest movements
- Cleaned tables and arranged settings to comply with sanitation requirements
- Reset tables quickly to achieve optimum turnaround times
- Work collaboratively and effectively under pressure
- Welcoming and greeting guests, ensuring they feel valued and comfortable
- Addressing guess complaints or concerns promptly and effectively
- Efficiently managing reservations, waitlist, and seating arrangements
- Balancing multiple tasks such as answering phones, and coordinating with kitchen staff
- Adjusting to changing situations and guest needs quickly and efficiently
- Upselling special menu items or promotions to guests
- Clear and effective interaction and communication with guests and staff
Cashier Team Lead
Whole Foods Market
01.2023 - 05.2023
- Operated POS systems to process payments, verify pricing and monitor stock levels
- Corrected problems with team members using training and disciplinary actions
- Worked with store managers to evaluate cashier staffing needs and identify coverage gaps
- Greeting and assisting customers with a positive attitude
- Addressing and resolving customer complaints or issues efficiently
- Handling difficult customers with patience and understanding
- Food safety and handling skills to ensure the best quality
- Ensuring accurate pricing, scanning, and change making
- Familiarity with store products to assist customers effectively
Swim Instructor
Dolphinz Swim School
06.2022 - 01.2023
- Kept equipment well-maintained with regular care and appropriate storage
- Maximized protection for swimmers and guests, enforcing strict pool rules and facility policies
- Customized instruction strategies based on evaluations of student abilities
- Proficient in various swimming strokes and techniques, able to instruct beginners to advanced swimmers
- Designing lesson plans and swim programs tailored to different skill levels and age groups
- Evaluating student progress and providing constructive feedback for improvement
- Adjusting teaching methods to accommodate different learning styles and abilities
- Certified in lifeguarding, with the ability to respond quickly and effectively to emergencies
- Demonstrating patience and providing positive reinforcement to students
Education
Master of Science - Criminology and Forensic Science
Metropolitan State University of Denver
Denver, CO05-2027
Skills
- Behavior Modeling
- Time management
- Customer service excellence
- Problem solving
- Schedule Managment
- First Aid and CPR Certified
- Active learning
- POS system proficiency
- Attention to detail
- Social integration
- Special needs experience
- Child supervision
- Effective communication
- Multitasking
- Team collaboration
- Conflict resolution
- Lifeguarding and safety
- Adaptability and flexibility
- Patience and positivity
- Strong multitasking
- Customer service
- Guest relations
Expected Graduation
05/01/27
Timeline
Server
Bad Daddy's Burger Bar
07.2024 - Current
Cashier Team Lead
Whole Foods Market
01.2023 - 05.2023
Swim Instructor
Dolphinz Swim School
06.2022 - 01.2023
Restaurant Hostess
Parry's Pizzaria and Taphouse
Master of Science - Criminology and Forensic Science
Metropolitan State University of Denver
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