Gavin Davis Hutto
Boone,USA
Summary
Dynamic and dedicated professional with a proven track record at Stone Summit Climbing and Fitness Center, excelling in conflict resolution and customer service. Recognized for enhancing guest satisfaction through effective problem-solving and safety training. Committed to fostering teamwork and delivering exceptional experiences in fast-paced environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Junior Desk Manager
Stone Summit Climbing and Fitness Center
Atlanta, GA
04.2021 - 08.2022
- Handled payment processing and provided customers with receipts and proper bills and change
- Received incoming calls and coordinated with staff to fulfill customer requests
- Managed customer complaints and rectified issues to complete satisfaction
- Corrected guest issues promptly with knowledgeable and friendly service
- Supervised front desk operations, enabling guests to receive superior customer service from staff
- Gave proper and safe belay tests as well as safety orientations
- Assisted public events held in the Facility, such as birthday events, and corporate gatherings
Lawn Care Worker
JackDog
Atlanta, GA
05.2021 - 07.2022
- I worked for my friend's startup lawn care business.
- Maintained proper communication with clients for upcoming appointments and projects.
- Cut and trimmed lawns using mowers and edgers.
- Cleared pathways of overgrowth and debris to reduce hazards.
- Answered customer questions regarding care, and general knowledge of landscape.
- Pruned trees and bushes to improve visibility and shape.
- Adhered to company policies regarding safety standards at all times.
Manager of Expediting
Taqueria El Vecino
Atlanta, GA
04.2020 - 05.2021
- Enforced customer service standards to ensure high-quality service delivery.
- Resolved customer issues swiftly to maintain satisfaction and loyalty.
- Trained employees across multiple roles to guarantee adequate coverage.
- Managed all aspects of incoming and outgoing to-go orders efficiently.
- Handled customer interactions for placing and receiving to-go orders.
- Exercised sound judgment in escalating concerns and resolving conflicts.
- Oversaw preparation work for kitchen shifts to streamline operations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Bachelor of Science - Psychology
Appalachian State University
Boone, NC05.2027
NOLS Graduate - Outdoor Education
NOLS: National Outdoor Leadership School
Lander, WY12-2024
High School Diploma -
Lakeside High School
Atlanta, GA05.2022
Skills
- Conflict resolution
- Outdoor leadership
- Risk management
- Safety training
- Team collaboration
- Behavioral analysis
- Customer service
- Problem-solving abilities
- Interpersonal communication
- Organizational skills
- Professional and courteous
- Team leadership
- Multitasking
- Time management
- Positive attitude
- Quality assurance
Certification
- Adult, Child, Infant CPR, AED, and Airway Management, https://mail.google.com/mail/u/0?ui=2&ik=f031deda2e&attid=0.1&permmsgid=msg-f:1813887289076601224&th=192c38e10801d188&view=att&zw&disp=inline
- Epinephrine Auto-injector, https://mail.google.com/mail/u/0?ui=2&ik=f031deda2e&attid=0.2&permmsgid=msg-f:1813887289076601224&th=192c38e10801d188&view=att&zw&disp=inline
- Wilderness First Responder, https://mail.google.com/mail/u/0?ui=2&ik=f031deda2e&attid=0.3&permmsgid=msg-f:1813887289076601224&th=192c38e10801d188&view=att&zw&disp=inline
- Leave No Trave Certification
- Avalanche AIARE 1 Certification
Nols Experience
NOLS: National Outdoor Leadership School, 09/24, 12/24, 3 month semester with NOLS, the global leaders in outdoor leadership., Immersive wilderness expedition focusing on hiking, rock climbing, Wilderness First Responder Course (WFR), canyoneering, and winter survival., Learned skills such as group dynamics, conflict resolution, self leadership and growth, confidence building, complex rope systems, outdoor survival skills, resilience and perseverance training, feedback skills, self-advocating as well as advocating for others, teambuilding, and many others., This semester I gained extremely valuable life lessons that I will take with me through my personal and professional life. I worked on being more direct and honest with what I truly want to say, trusting my skills and knowledge in stressful and uncertain situations, working through conflict in an unknown setting, and being a calm but confident leader.
Affiliations
- Skilled Rock Climbing with ensured safety and patience
- COVID-19 Vaccination Volunteer
- WFR Certified
- Vinyl Collecting
- Looking into EMT Work for the future
References
References available upon request.
Timeline
Lawn Care Worker
JackDog
05.2021 - 07.2022
Junior Desk Manager
Stone Summit Climbing and Fitness Center
04.2021 - 08.2022
Manager of Expediting
Taqueria El Vecino
04.2020 - 05.2021
Bachelor of Science - Psychology
Appalachian State University
NOLS Graduate - Outdoor Education
NOLS: National Outdoor Leadership School
High School Diploma -
Lakeside High School
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