Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gavin Dioquino

Boca Raton

Summary

Dynamic Customer Service Representative with proven expertise at Publix, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Recognized for efficiently handling escalated calls and fostering teamwork, resulting in improved service delivery and client satisfaction. Proficient in utilizing technology to streamline customer interactions.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Publix
05.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Education

No Degree - Computer Engineering

Florida Atlantic University
06-2029

High School Diploma -

Seabreeze High School
Daytona Beach, FL
05-2025

Skills

  • Customer service

  • Active listening

  • Critical thinking

  • Teamwork

  • Athletic with the ability to move and work quick and effective

Timeline

Customer Service Representative

Publix
05.2024 - Current

No Degree - Computer Engineering

Florida Atlantic University

High School Diploma -

Seabreeze High School

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