Gavin Finney
Elgin,IL
Summary
Proactive and diligent Fraud Specialist, with a background in identifying and mitigating fraud and compromise within customer accounts. Confident and comfortable in coaching and mentoring peers in gaining assurance and understanding in their roles. Demonstrated a track record of surpassing performance goals at every check-in and milestone, delivering positive business results and helping my team be consistently ranked number one in the department.
Overview
7
7
years of professional experience
Work History
Fraud Specialist I
JPMorgan Chase
Elgin, IL
10.2024 - Current
- Handle a high volume of incoming customer calls regarding issues of fraud, declined transactions, and security verification.
- Analyze accounts to identify potential instances of fraud or compromise and guide customers through the necessary actions that will be taken on their accounts.
- Serve as a Subject matter expert, being an on-demand resource for peers in navigating complex situations and diagnosing issues.
- Coached peers 1x1, ensuring they have the necessary resources to succeed for their own enhancement and for the prioritization of business results.
- Conducted Side-by-Sides with visiting Leadership to showcase workflows and provide feedback on recent updates within Operations.
- Provided feedback on systems and procedures in development across departments, including Claims, Disputes, Recovery, and Design.
Administrative Assistant
Big House Casting And Audio
08.2022 - 10.2024
- Promptly answer all phone and email correspondence and deliver messages to supervisor.
- Optimize calendar management by scheduling client training and recording sessions while considering supervisor's other priorities to minimize conflicts.
- Assist in email marketing by formatting and sending newsletters and promotional materials to increase sales.
- Assist in basic accounts receivable by creating and sending invoices to clients.
Merchandiser
Bonnie Plants
02.2021 - 08.2022
- Efficiently stocked and arranged merchandise in a visually appealing manner in order to drive sales.
- Removed damaged and overgrown items from sales floor.
- Answered customer questions regarding different varieties of merchandise and their care.
- Updated pricing and signage to complete product displays and educate customers.
Server
Topgolf
02.2020 - 04.2020
- Greeted tables and took orders in a timely manner.
- Brought food and drink orders to tables as soon as they were ready.
- Frequently checked in with tables to ensure a positive guest experience.
- Processed payments quickly and accurately with the POS system.
Busser/Barback
Fire Bar and Grill
10.2018 - 02.2020
- Cleared tables efficiently to maintain high turnover rate and minimize wait times.
- Set up and carried food to large parties and events.
- Set up the stage for bands, karaoke, and other special events.
- Stocked the bar, changed kegs, and washed glasses to ensure guests were efficiently served.
- Swept and mopped the dining area and cleaned the restrooms at the end of the night.
Education
High School Diploma -
Huntley High School
Huntley, IL05-2016
Skills
- Fraud Prevention
- Coaching and Mentoring
- Adaptability
- Problem-Solving
- Communication
- Emotional Intelligence
- Microsoft Office
- Detail-oriented
- Time Management
- Quick Learner
Timeline
Fraud Specialist I
JPMorgan Chase
10.2024 - Current
Administrative Assistant
Big House Casting And Audio
08.2022 - 10.2024
Merchandiser
Bonnie Plants
02.2021 - 08.2022
Server
Topgolf
02.2020 - 04.2020
Busser/Barback
Fire Bar and Grill
10.2018 - 02.2020
High School Diploma -
Huntley High School