Gavin Hans
New Berlin,WI
Summary
Versatile Service Desk Technician experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
4
4
years of professional experience
Work History
Service Desk Technician
DAS Health
08.2022 - Current
- Mentored junior technicians by sharing knowledge and best practices, fostering a collaborative work environment within the team.
- Created comprehensive documentation of processes and procedures to aid in training new technicians.
- Developed knowledge base articles for common issues, enabling faster resolutions for endusers.
- Provided excellent after-hours support when necessary to address critical incidents, minimizing potential disruptions for clients.
- Assisted users remotely to diagnose and resolve hardware, software, or network-related issues efficiently.
- Used ticketing systems to manage and process support actions and requests.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Crew Lead
Oscar's Frozen Custard
04.2020 - 09.2022
- Established positive relationships with customers and colleagues through high standards of customer service.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Education
High School Diploma -
Greenfield High School
Greenfield, WI06.2021
Skills
- Ticketing System (ServiceNow and Connectwise)
- Security Protocols
- Hardware support
- Technical Troubleshooting
- Windows 10/11
- Staff education and training
- Remote Support
- Office Suite
- Sentinel One
Timeline
Service Desk Technician
DAS Health
08.2022 - Current
Crew Lead
Oscar's Frozen Custard
04.2020 - 09.2022
High School Diploma -
Greenfield High School
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