Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gavin Harrison

Event Manager
Kettering

Summary

Dynamic banquet supervisor with extensive experience at NCR Country Club, excelling in event management and guest relations. Proven track record of enhancing event success through effective team leadership and creative problem-solving. Skilled in profit assessment and staff development, consistently delivering exceptional service and fostering a positive work environment.

Overview

4
4
years of professional experience

Work History

Banquet Supervisor

Ncr Country Club
03.2024 - Current


  • Reviewed post-event feedback surveys from clients to continually improve services offered by the department.
  • Fostered a positive work environment through effective conflict resolution among team members when necessary.
  • Increased overall event success by conducting thorough pre-event meetings with clients and teams involved in execution.
  • Oversaw accurate billing processes for each event, ensuring prompt payment collection from clients.
  • Assisted in creating training materials that effectively educated team members on various aspects of their role as Banquet Supervisors.
  • Ensured compliance with all health, safety, and sanitation regulations while supervising banquet operations.
  • Mentored new employees on company policies, procedures, and customer service standards to maximize performance.
  • Provided exceptional customer service by promptly addressing guest concerns or requests during events.
  • Streamlined communication between kitchen and service staff for seamless event execution.
  • Enhanced guest satisfaction by efficiently managing banquet events and ensuring proper setup.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.

Banquet Captain

Ncr Country Club
07.2023 - 03.2024
  • Supervised and mentored serving staff.
  • Liaised with venue management to monitor logistics and timelines.
  • Elevated dining experiences by collaborating with chefs on menu planning and presentation.
  • Oversaw timeliness and quality of food delivery at high-volume events.
  • Developed creative solutions for unforeseen issues during events, minimizing disruptions while maximizing guest satisfaction.
  • Led team meetings to discuss upcoming events, assign roles, and set expectations.
  • Streamlined setup processes to optimize room turnover times between events, enhancing customer satisfaction.

Banquet Server

NCR Country Club
05.2021 - 07.2023
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
  • Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
  • Set up banquet tables and chairs based on event requirements.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Carried out professional service, retaining polite and friendly approach at all times.

Education

Bachelor of Science - Psychology

University of Cincinnati
Cincinnati, OH
05.2001 -

Associate of Arts - Psychology

University of Cincinnati
Cincinnati, OH
05.2001 -

Skills

    Banquet operations

    Guest relations

    Event management

    Staff leadership

    Team member development

    Profit assessment

    Corporate event coordination

    Venue coordination

    Teamwork

    Problem-solving

Timeline

Banquet Supervisor

Ncr Country Club
03.2024 - Current

Banquet Captain

Ncr Country Club
07.2023 - 03.2024

Banquet Server

NCR Country Club
05.2021 - 07.2023

Bachelor of Science - Psychology

University of Cincinnati
05.2001 -

Associate of Arts - Psychology

University of Cincinnati
05.2001 -

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Gavin HarrisonEvent Manager