Cynthia Chavez
Moreno Valley,CA
Summary
Dynamic Banquet Supervisor at Doubletree By Hilton Ontario Airport, recognized for enhancing guest satisfaction and streamlining event operations. Expert in event management and team leadership, I successfully implemented strategies that improved employee morale and reduced waste, ensuring seamless execution of high-volume events while maintaining rigorous food safety standards.
Professional with extensive experience in overseeing large events, ensuring smooth operations, and delivering outstanding guest experiences. Strong focus on team collaboration, adaptable to changing demands, and consistently achieving high standards. Proven skills in event planning, staff coordination, and customer service, paired with proactive approach to problem-solving and positive attitude that fosters team morale.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Banquet Supervisor
Doubletree By Hilton Ontario Airport
11.1998 - Current
- Created an organized system for scheduling staff members based on event requirements, optimizing efficiency.
- Directed and managed banquet functions for [Number]-person event.
- Ensured compliance with all health, safety, and sanitation regulations while supervising banquet operations.
- Provided exceptional customer service by promptly addressing guest concerns or requests during events.
- Streamlined communication between kitchen and service staff for seamless event execution.
- Proactively identified potential challenges within the planning process for upcoming events, implementing solutions before issues arose.
- Managed food and beverage inventory for banquet department, reducing waste and maintaining cost control.
- Developed strong relationships with vendors to ensure timely delivery of products for banquet functions.
- Enhanced guest satisfaction by efficiently managing banquet events and ensuring proper setup.
- Oversaw accurate billing processes for each event, ensuring prompt payment collection from clients.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Directed food preparation and cooking activities to meet health and safety standards.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
Education
Pharmacy Tech License - Pharmacy Tech
Riverside Adult School
Riverside, CA11-2020
General Studies
Montclair High School
Montclair, CA05-1995
Skills
- Guest relations
- Event management
- Sales and marketing
- Banquet operations
- Scheduling and rostering
- Table setting
- Venue coordination
- Team management
- Staff leadership
- Staff supervision
- Corporate event management
- Banquet setup
- Corporate event coordination
- Teamwork
- Customer service
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Decision-making
- Cash handling
- Food and beverage service
- Hiring and onboarding
- Staff training
- Opening and closing procedures
- Work area inspection
- Point of sale POS software
- Problem-solving
Certification
Food Handlers Certification Expires 2026
RBS Training Certification Expires 2028
Timeline
Banquet Supervisor
Doubletree By Hilton Ontario Airport
11.1998 - Current
Pharmacy Tech License - Pharmacy Tech
Riverside Adult School
General Studies
Montclair High School
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