Margarita Sanchez
Napa,CA
Summary
Detail-oriented Banquet Set Up Supervisor experienced in overseeing all aspects of banquet operations from planning to execution. Achieved memorable guest experiences through effective communication, problem-solving, and team leadership. Focused on maintaining high service standards and ensuring seamless coordination between clients and kitchen staff.
Overview
2
2
Languages
12
12
years of professional experience
Work History
Banquet Supervisor
LodgeWorks
Napa, CA
12.2017 - Current
- Supervised banquet service teams for LodgeWorks hotel events and conference functions
- Coordinated banquet setup, teardown, and room changes for catered events
- Monitored food and beverage service standards during private gatherings
- Communicated event details with kitchen staff, servers, and front desk teams
- Trained banquet staff on service procedures, etiquette, and guest handling
- Inspected event spaces for cleanliness, presentation, and equipment readiness
- Resolved guest requests and service issues during receptions and meetings
Assistant Housekeeping Manager
River terrace
Napa
01.2015 - 12.2017
- Supervised River Terrace housekeeping staff during guest room and public area cleaning.
- Inspected guest rooms and public areas, ensuring adherence to cleanliness standards and enhancing guest satisfaction.
- Inspected rooms for River Terrace cleanliness, supplies, and presentation standards.
- Assigned daily tasks to housekeeping associates, optimizing workflow across River Terrace service areas.
- Trained new staff on River Terrace cleaning procedures and safety practices.
- Coordinated linen, amenity, and supply inventory for River Terrace operations.
- Monitored laundry workflow for River Terrace linens and guest items.
- Resolved customer complaints promptly, contributing to high customer satisfaction ratings.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
Skills
- Event management
- Banquet setup
- Event coordination
- Food service standards
- Guest service
- Guest relations
- Room inspections and audits
- Room inspection
- Housekeeping management
- Laundry management
- Hospitality operations
- Staff leadership
- Staff training
- Team leadership
- Problem solving
- Policy enforcement
- Public area maintenance
- Clear communication
- Team member development
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Banquet Supervisor
LodgeWorks
12.2017 - Current
Assistant Housekeeping Manager
River terrace
01.2015 - 12.2017