Hi, I’m
Shevonda Garnett
Hospitality Specialist
New Orleans,LA
Summary
I am skilful, professional, reliable and ready to work. Hospitality is what I do and i do it well. I also train well. I had to take a step back from the workforce to personally care for a loved one . Now I am working on my own project and I am looking for gainful employment with a company that will value my work and and that i may grow with. Hands-on Manager overseeing successful set up of functions, meetings and events. Maintains productive relationships with internal and external staff and vendors to spearhead collaborative efforts. Creates and embodies guest satisfaction by demonstrating high hospitality standards and delivering positive guest experiences. I am definitely a hospitality specialist and value guest experiences.
Overview
9
years of professional experience
1
Certificate
Work History
Holiday Inn Super-dome
Banquet Supervisor
08.2023 - Current
Job overview
- Planning well so each event runs smoothly
- Checking all bills are paid on time
- Managing food and beverage team
- Briefing staff and checking the room set-up before the event
- Ensuring the room is turned around, ready for the next event
- Supervise the banquet employees such as servers, bartenders, housemen, on call servers, and lease labor staff.
- Instruct employees on banquet setup of plates, silverware, glassware, buffets, bars, and food for events
- Assisted with all food and beverage service and quality throughout the banquet and catering department, suites services
- Responsible for the coordination of food and beverage delivery for multiple events held in the hotel.
B&B Stafftenders
Banquet Captain/Server/Bartender
06.2021 - Current
Job overview
- My position at B & B Staff tenders is to basically do it all, from short-notice recruiting to bartending and holding treys as well
- I have accomplished so much in such a short time working with this company, I now have the option to schedule my crew for some events.
- Assisted event manager in achieving revenue goals set for events and catering.
- Created, maintained and distributed event orders.
- Worked under pressure and met deadlines while maintaining composure in difficult situations.
- Performed event coordination for larger parties and gatherings.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Fostered enjoyable event atmosphere through friendly guest interactions
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Cleared dishes and glassware quickly following each course.
- Executed the service of high volumed plated dinners
- Encouraged team members to deliver the best service
SMG Management Group
Guest Service Representative
08.2018 - 03.2020
Job overview
- I held a multiple of positions pertaining guest services in the Mercedes Benz Superdome
- My position was to be present, helpful and to be myself
- Help the guest find their way and helping them cheer for their teams as well.
Global Staffing Solutions
Banquet Server
01.2018 - 03.2020
Job overview
- Working with Global Staffing's really seasoned my hospitality skills
- I've learned to serve and set up different types of banquets such as plated, buffet style, and cafeteria
- I learned to properly set tables by way of the Hyatt Regency New Orleans
- A lot of good exposure working here, I even bartend and serve Creole Cuisine
- I believe that my biggest accomplishment was being entrusted with being Team Lead/Captain on occasions.
Know-It-All's Inc
Banquet/Event Server
05.2016 - 02.2018
Job overview
- Know-It-All's Inc was a company that mastered serving and bussing buffet style banquets
- My most gain being part of this team was the art of service
- I honestly feel this is where I learned to keep the guest most comfortable
- I gained a steady position at Saviour University, tending private events by way of Know-It-Alls.
Byron's Professional Waiting Staff
Professional Waiter
12.2014 - 03.2016
Job overview
- Byron's is a small proud company
- I learned to be poised, neat, and clean on the job
- I bartended small house receptions plate style banquets, hosting around 75-100 people.
Education
Franklinton High SchoolFranklinton, LA
Diploma from General
Delgado Community CollegeNew Orleans, LA
Vocational School Certificate from EMT
07.2014
Delgado Community CollegeNew Orleans, LA
Vocational School Certificate from EMTE
03.2013
Skills
- Professional Server
- Hospitality
- Banquet Management
- Catering
- Security
- Restaurant Experience (6 years)
- Bartending/ Event
- EMT Experience
- Host/Hostess
- Leadership (6 years)
- Food Service Management
- Inventory Control
- Food Safety Management
- Kitchen Management Experience
- Kitchen Experience
- Restaurant Management
- Guest Services
- Serving (10 years)
- Communication skills
- Customer service
- Staff Training
- Event Management
- Performance Evaluation
- Guest Relations
- Budgeting and Forecasting
- Scheduling and Rostering
- Quality Assurance
- Decision Making
- Team Leadership
- Time Management
- Banquet Operations
- Conflict Resolution
- Organizational Skills
- Resource Allocation
- Problem Solving
- Table Setting
- Hygiene Standards
- Guest Experience Management
- Team Member Development
- Schedule Coordination
- Cost Control
- Venue Coordination
- Staff Leadership
- Dietary Restriction Compliance
- Weddings Background
- Staff Management
- Equipment Inspection
- Supply Ordering
- Worker Training
- Policies Development
- Budget Development
- Critical Thinking
- Personnel Data Reporting
- Opening and Closing Procedures
- Production Reporting
- Disciplinary Write-Ups
- Point of Sale POS Software
- Deposit Preparation
- Task Delegation
- ServSafe Food Manager
- Cash Handling
- Shortage Reports
- Food Assembly Supervision
- Food Safety Understanding
- Timesheet Organization
- Orientation and Onboarding
- Type or edit your skills here
- Food and Beverage Service
Certification
- ServSafe Food Protection Manager, 06/01/26
- Food Handler, 06/01/24
- Responsible Vender, 02/01/23
- TABC Certified
- Food Handler Certification
- Professional server certification
Timeline
Banquet Supervisor
Holiday Inn Super-dome
08.2023 - Current
Banquet Captain/Server/Bartender
B&B Stafftenders
06.2021 - Current
Guest Service Representative
SMG Management Group
08.2018 - 03.2020
Banquet Server
Global Staffing Solutions
01.2018 - 03.2020
Banquet/Event Server
Know-It-All's Inc
05.2016 - 02.2018
Professional Waiter
Byron's Professional Waiting Staff
12.2014 - 03.2016
Franklinton High School
Diploma from General
Delgado Community College
Vocational School Certificate from EMT
Delgado Community College
Vocational School Certificate from EMTE
Assessments
Customer service fit, Proficient, 06/01/22
Personal Information
Willing To Relocate: Anywhere
Assessments
Customer service fit, Proficient, 06/01/22
Personal Information
Willing To Relocate: Anywhere
Assessments
Customer service fit, Proficient, 06/01/22
Personal Information
Willing To Relocate: Anywhere
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