Gavin Hutcheson
Hornell,NY
Summary
Proven Account Clerk at District 6 Federal Credit Union, adept in cash handling and problem-solving, significantly enhancing customer satisfaction through exceptional service and financial expertise. Leveraged multitasking and rapid 10-key data entry skills to streamline operations, achieving a notable increase in transaction efficiency. Excelled in team collaboration, setting a benchmark for professionalism and courtesy in customer interactions.
Overview
3
3
years of professional experience
Work History
Account Clerk
District 6 Federal Credit Union
07.2023 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Educated customers on use of banking website and mobile apps.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Prepared reports on daily transactions for management review, highlighting areas for improvement or notable accomplishments.
- Maintained strict confidentiality of bank records and client information.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Developed strong relationships with customers through high levels of customer service.
Busser
Italian Villa Restaurant
09.2021 - 09.2023
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Assisted servers in providing efficient service for improved guest experiences.
Education
High School Diploma -
Hornell Senior High School
Hornell, NY06.2023
Skills
- Problem-Solving
- Multitasking
- Team Collaboration
- Sales expertise
- Loan Servicing
- Cash Handling
- Cleaning and sanitizing
- Exceptional customer service
- Professionalism and Courtesy
- Positive
- Financial record keeping
- Rapid 10-key data entry
Timeline
Account Clerk
District 6 Federal Credit Union
07.2023 - Current
Busser
Italian Villa Restaurant
09.2021 - 09.2023
High School Diploma -
Hornell Senior High School
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