Summary
Overview
Work History
Education
Skills
Additional Information
Computer Streaming
Timeline
OfficeManager

Gavin Kirk

Midland

Summary

Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience.

Reliable employee offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in different business areas and flexible with changing business needs.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Planet Fitness
08.2023 - Current
  • Contributed to a welcoming atmosphere by greeting members upon arrival and assisting with check-in processes.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Enhanced member satisfaction by maintaining cleanliness and organization of the fitness area, locker rooms, and equipment.

Associate Operator

DuPont
09.2022 - 05.2023
  • Set up machines to start production cycles and controlled machine settings.
  • Kept accurate records of defective units or products.
  • Inspected machine parts with measuring tools.
  • Fed raw materials into machines.
  • Made sure that products were produced on time and are of good quality.
  • Maintained organized work area by cleaning and removing hazards.

Front Desk Clerk

Forward Service Corporation
06.2020 - 05.2022
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Helped customers complete purchases, locate items and join reward programs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Performed cash, card and check transactions to complete customer purchases.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Crew Person

Taco Bell
11.2019 - 02.2020
  • Took orders, prepared meals and collected payments.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked front counter and other areas, as needed.

Dishwasher

Creek Grill
04.2019 - 08.2019
  • Cleared, washed and stacked all plates, dining utensils and trays quickly and without breaking.
  • Efficiently loaded and unloaded dishwashers, cleaning by hand large pots and heavy items used often by kitchen staff.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Kept work area clean, dry and free of debris to prevent incidents and accidents.

Sales Floor Team Member

Target
11.2018 - 12.2018
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
  • Stayed current on available products, store promotions and customer service policies to better serve shoppers.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Supported promotional plans by updating signage with price changes.

Education

High School Diploma -

Bullock Creek High School
Midland, MI
05.2021

Skills

  • Organization and Time Management
  • Eagerness to Learn New Technologies
  • POS Transactions
  • Training Junior Team Members
  • Adaptability and Flexibility
  • Quality Control Checks

Additional Information

Proficient in working with different computer programs, including Word, Excel and PowerPoint.

Computer Streaming

I have a profile with Bigo, Twitch and Youtube, where I regularly stream and post videos.

Timeline

Customer Service Representative

Planet Fitness
08.2023 - Current

Associate Operator

DuPont
09.2022 - 05.2023

Front Desk Clerk

Forward Service Corporation
06.2020 - 05.2022

Crew Person

Taco Bell
11.2019 - 02.2020

Dishwasher

Creek Grill
04.2019 - 08.2019

Sales Floor Team Member

Target
11.2018 - 12.2018

High School Diploma -

Bullock Creek High School

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Gavin Kirk