Gavin Klinck
White River Junction,VT
Summary
Telecommunications and fiber-optic operations leader with 14+ years of progressive leadership in field services, installations, technical support, process improvement, inventory, hiring, and customer operations. Helped lead the growth of ECFiber from approximately 300 to over 10,000 subscribers through scalable operational processes and team development.
Overview
14
14
years of professional experience
Work History
Field Services Manager
LightCraft
08.2025 - 06.2026
- Coordinated end-to-end field services for multiple New England fiber networks, ensuring seamless operations.
- Hired and supervised contractors and in-house crews for fiber drops/installations and repairs, enhancing customer education and satisfaction.
- Oversaw inventory management for field services across multiple networks, supporting efficient resource allocation.
- Refined OSS/BSS processes to ensure clear installation procedures and prompt customer billing.
- Developed operational processes and reported build metrics directly to CUD leadership.
Installation & Support Manager
ValleyNet / GWI
01.2020 - 08.2025
- Led Installation and Technical Support departments to enhance service delivery.
- Coordinated installation scheduling, technician performance, and support operations.
- Managed installation inventory, procurement, and asset tracking.
- Implemented software improvements and redesigned workflows to improve operational success.
- Monitored employees work quality and productivity to ensure high service standards.
Lead Technician
ValleyNet
01.2018 - 01.2020
- Supervised technicians and assisted with hiring to establish a dedicated support team while performing installations and repairs.
- Procured, tracked, and stored installation inventory.
Technician
ValleyNet
09.2012 - 01.2018
- Executed fiber installations and repairs across ECFiber territory, enhancing installation procedures and providing troubleshooting support.
- Diagnosed and resolved technical issues for customer satisfaction.
- Collaborated with team members to implement system upgrades.
Education
High School Diploma -
Hanover High School
Hanover, NHSkills
- Fiber Optic Installation & Repair
- In-Home Data Networking & Troubleshooting
- Field Service Operations
- Team Leadership
- Technical Support
- Hiring
- Inventory Management
- Workflow optimization
- Software Implementation
- Customer Service
Timeline
Field Services Manager
LightCraft
08.2025 - 06.2026
Installation & Support Manager
ValleyNet / GWI
01.2020 - 08.2025
Lead Technician
ValleyNet
01.2018 - 01.2020
Technician
ValleyNet
09.2012 - 01.2018
High School Diploma -
Hanover High School