Summary
Overview
Work History
Education
Skills
Timeline
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Gavin Klingebiel

Fairport

Summary

Hardworking and dependable professional with a diverse educational and career background, spanning technical support, political science, customer service and hospitality. Successful working independently and collaboratively to support clients, solve problems, aid colleagues, and improve efficiency. Consistently recognized for strong communication, attention to detail, commitment to delivering high-quality results and a top-tier client experience in fast paced environments.

Overview

4
4
years of professional experience

Work History

Technical Support Specialist

Key Systems Inc
Victor
05.2023 - Current
  • Delivered comprehensive customer support via phone, online, and in-person across industries.
  • Installed and supported proprietary software and hardware to optimize system functionality.
  • Coordinated with third-party vendors for timely resolution of customer issues.
  • Conducted sales calls and technical demonstrations to promote products and services.
  • Repaired and tested new and refurbished hardware to ensure reliability.
  • Troubleshot software installations by addressing Microsoft SQL Server, MySQL, IIS, ODBC, network, OpenVPN and .NET Framework issues.
  • Converted databases from MySQL to Microsoft SQL Server.
  • Authored training materials and documentation for internal and external stakeholders.
  • Created a department SharePoint for documentation and training purposes

Bartender

Tin Cup Social
Fairport
08.2023 - 05.2024

Server and Bartender

Monroe Golf Club
Pittsford
09.2022 - 05.2023

Bar and Restaurant Manager

Poke Sushi
Rochester
03.2021 - 07.2022

Education

Bachelor of Science - Political Science

SUNY Brockport
Brockport, New York
05-2022

Associate of Arts - International Studies

Monroe Community College
Henrietta, NY
05-2020

Skills

  • Microsoft Office Suite
  • Google Suite
  • HTML and CSS
  • 3D modeling and printing
  • Microsoft SQL Server/MySQL
  • SQL/T-SQL

Timeline

Bartender

Tin Cup Social
08.2023 - 05.2024

Technical Support Specialist

Key Systems Inc
05.2023 - Current

Server and Bartender

Monroe Golf Club
09.2022 - 05.2023

Bar and Restaurant Manager

Poke Sushi
03.2021 - 07.2022

Bachelor of Science - Political Science

SUNY Brockport

Associate of Arts - International Studies

Monroe Community College

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