Summary
Overview
Work History
Education
Skills
Timeline
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Khris Washington

Kansas City,MO

Summary

Qualified Advanced Technical Support Specialist with 2 years of helpdesk and customer service experience. Provides comprehensive [Product or Service] support. Adept at engaging customers by identifying issues and streamlining steps to effectively resolve technical issues.

Overview

12
12
years of professional experience

Work History

Technical Support Specialist

First Horizon Bank/First Tennessee Bank
01.2005 - 01.2007
  • Demonstrated strong IT knowledge by effectively troubleshooting technology issues for end-users
  • Established network connectivity for various office locations to ensure seamless communication
  • Installed software programs and updates across multiple devices to enhance efficiency
  • Provided remote desktop support to assist users with technical challenges
  • Utilized exceptional customer service skills to address IT concerns in a timely manner
  • Diagnosed and resolved technology issues through effective troubleshooting methods.

Trade Show Coordinator

Freeman Companies
01.1999 - 01.2004
  • Designed visually appealing booth layouts to attract attendees and showcase products effectively
  • Coordinated all aspects of event planning, including logistics, scheduling, and vendor coordination
  • Provided exceptional customer service to ensure a positive experience for all event attendees
  • Managed budgets efficiently to allocate funds appropriately and maximize resources
  • Oversaw relationships with vendors to secure agreements and ensure timely delivery of services
  • Created engaging marketing collateral to promote products and services at events.

Help Desk Specialist

Freeman Companies
01.2001 - 01.2003
  • Provided remote support to customers experiencing technical issues with efficiency and professionalism
  • Delivered exceptional customer service by addressing inquiries and concerns promptly and effectively
  • Managed tickets in a timely manner to prioritize and resolve technical issues efficiently
  • Performed routine hardware maintenance tasks to ensure optimal functionality of equipment
  • Conducted technical troubleshooting to identify and resolve issues affecting system performance
  • Installed software programs and applications according to established protocols and guidelines.

General Laborer

Norrell Corporation
01.1997 - 01.1999
  • Loaded and unloaded materials efficiently according to project specifications
  • Operated machinery safely and effectively to complete tasks on time
  • Assisted skilled workers in various construction and manufacturing projects
  • Followed safety procedures rigorously to maintain a secure work environment
  • Performed physical labor tasks with dedication and attention to detail.

Crane Operator

EX-L-Tube/Steel Ventures, LLC
01.1995 - 01.1997
  • Followed safety procedures at all times to ensure a secure working environment for myself and my colleagues
  • Operated heavy machinery with precision and adherence to safety protocols
  • Moved materials safely and efficiently to designated locations
  • Troubleshooted issues with equipment to maintain smooth workflow
  • Communicated effectively with team members to coordinate tasks and achieve project goals.

Education

Oak Park High School
Kansas City, MO
01.1991

Skills

  • Microsoft Office Suite
  • Windows 10
  • AS400
  • CAD
  • Network Security
  • Network Administration
  • Help Desk Support
  • Office Administration
  • Outlook

Timeline

Technical Support Specialist

First Horizon Bank/First Tennessee Bank
01.2005 - 01.2007

Help Desk Specialist

Freeman Companies
01.2001 - 01.2003

Trade Show Coordinator

Freeman Companies
01.1999 - 01.2004

General Laborer

Norrell Corporation
01.1997 - 01.1999

Crane Operator

EX-L-Tube/Steel Ventures, LLC
01.1995 - 01.1997

Oak Park High School

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Khris Washington