Jalil Allahnoor
Elk Grove,CA
Overview
6
6
years of professional experience
Work History
Technical Support Specialist
Volt Workforce Solutions
Sacramento, CA
08.2022 - 10.2023
- Provided expert technical support for various devices, swiftly resolving technical issues
- Assisted customers with setup, configuration, and maintenance of their devices.
Customer Service
Taco Bell
Sacramento, CA
04.2022 - 08.2022
- Delivered exceptional customer service with prompt and friendly assistance
- Effectively communicated menu options, specials, and promotions
- Processed orders accurately and efficiently using POS systems.
Hybrid Car Repair Technician
Sacramento, CA
12.2021 - 03.2022
- Demonstrated exceptional customer service skills, promptly addressing inquiries and resolving issues
- Conducted high voltage (HV) battery and ECU replacements for efficient hybrid vehicle functioning
- Utilized advanced diagnostic tools to identify and rectify faults in electric cars.
IT Support Specialist
Ariana Tech Company
Kabul
01.2018 - 12.2019
- Provided technical support to clients, troubleshooting hardware and software issues
- Installed and configured operating systems, software applications, and network equipment
- Conducted system maintenance, including updates and backups, to ensure optimal performance
- Collaborated with team members to deliver timely and effective solutions to IT-related problems.
Education
High school Diploma -
Rana Karwan
01.2020
Google IT Support Professional Certificate -
School Certifications -
Leadership Training Certification -
Academic Excellence Award -
Student Council Certification -
Subject Certifications (Math, Science...) -
Google IT Support Professional Certificate -
Core 1 A+ Certificate from IBM -
Organization: Hardware and Network Troubleshooting Experience
Skills
- Microsoft Office Suite
- Operating systems and system administration
- Graphic Design
- Communication skills
- Customer service
- Time management
- Multilingual (English, Pashto, Persian/Farsi)
- Microsoft Excel
Timeline
Technical Support Specialist
Volt Workforce Solutions
08.2022 - 10.2023
Customer Service
Taco Bell
04.2022 - 08.2022
Hybrid Car Repair Technician
12.2021 - 03.2022
IT Support Specialist
Ariana Tech Company
01.2018 - 12.2019
High school Diploma -
Rana Karwan
Google IT Support Professional Certificate -
School Certifications -
Leadership Training Certification -
Academic Excellence Award -
Student Council Certification -
Subject Certifications (Math, Science...) -
Google IT Support Professional Certificate -
Core 1 A+ Certificate from IBM -
Organization: Hardware and Network Troubleshooting Experience