Gavin Lienhardt
Fallon
Summary
Accomplished leader with extensive experience in air transportation functions at the Department of Defense - Air Force, demonstrating exceptional problem-solving, leadership, and customer service skills. Achieved significant improvements in team efficiency and safety standards, earning military awards and enhancing mission success. Expert in performance management and certified forklift operation, providing initiative and driving teams to meet goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Supervisor, Air Transportation Function
Department Of Defense - Air Force
02.2022 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency during mission execution earning military awards for team and self.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues during inspection procedures.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures and policies.
- Maximized mission success by accurately inspecting, labeling, and transported hazardous material in line with environmental and safety requirements.
- Frequently inspected loading vehicles to verify proper equipment operation and cleanliness.
- Unloaded trucks and military vehicles and moved materials to staging area while monitoring area for pedestrian and vehicular traffic to prevent damage or injuries.
Field Team Supervisor
Department Of Defense - Air Force
07.2022 - 02.2024
- Coordinated the readiness of 19 employees for maintaining a 72 hour mission execution window, delegated assignments to keep team on target and achieve readiness goals.
- Trained, coached and motivated staff to maintain high performance levels while overseeing 4 additional programs valuing $7.5 million dollars in assets.
- Facilitated communication and increased work efficiency between leadership team and work center team members.
- Conducted regular reviews of operations and identified areas for improvement supporting Department of Defense directives and 3 regional directors
Cargo Operations Supervisor
Department of Defense - Air Force
02.2021 - 07.2022
- Maneuvered forklift safely in congested and confined areas using attention to detail by evening distributing loads and avoiding hazards.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge while allowing for growth and development.
- Verified functionality of forklifts through performance of preventive maintenance and effective troubleshooting of malfunctions.
- Managed, developed and trained staff, established and monitored goals, conducted performance reviews for staff.
Assistant Shift Supervisor
Department of Defense - Air Force
11.2018 - 02.2021
- Determined appropriate loads and practical loading schedule for each aircraft mission by balancing needs and availability of cargo destination and priority using FIFO concepts.
- Coordinated with commercial carriers for on-time delivery by tracking aircraft missions, estimating times of departure and arrival.
- Observed staff performance, provided detailed instructions and monitored results to meet customer service needs.
- Provided detailed instruction and oversaw freight preparation to keep regulations and mission requirements satisfied.
Passenger Service Agent
Department of Defense - Air Force
04.2015 - 11.2018
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Announced flight status updates and information about gate changes over PA system.
- Assisted passengers with check-in and boarding processes, enforcing compliance with DoD policies. Tagged baggage and routed to appropriate location for loading and screening, confirmed all carry-on items met federal guidelines.
- Instructed passengers on safety and emergency procedures while in the terminal and answered all passenger inquiries.
- Prepared detailed passenger manifests and shared customer service reports to support management decision making.
Education
High School Diploma -
Reno High School
Reno, NVSkills
- Safety and quality standards
- Complex Problem solving
- Certified forklift operator
- Customer service
- Performance management
- Tactful communication
- Personal protective equipment
- Coaching and mentoring
- Leadership
- Teamwork and collaboration
Certification
- Forklift Operator Certification - Occupational Safety and Health Administration (OSHA) or accredited providers.
- Hazardous Material Inspector - U.S. Air Force
- Joint Inspector - U.S. Air Force
- Load Planner - U.S. Air Force
Timeline
Field Team Supervisor
Department Of Defense - Air Force
07.2022 - 02.2024
Supervisor, Air Transportation Function
Department Of Defense - Air Force
02.2022 - Current
Cargo Operations Supervisor
Department of Defense - Air Force
02.2021 - 07.2022
Assistant Shift Supervisor
Department of Defense - Air Force
11.2018 - 02.2021
Passenger Service Agent
Department of Defense - Air Force
04.2015 - 11.2018
- Forklift Operator Certification - Occupational Safety and Health Administration (OSHA) or accredited providers.
- Hazardous Material Inspector - U.S. Air Force
- Joint Inspector - U.S. Air Force
- Load Planner - U.S. Air Force
High School Diploma -
Reno High School
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