Gavin Lund
Bondurant
Summary
Dynamic professional with a proven track record of delivering impactful results in drivers license issuance and licensing-based customer support. Expertise in fostering collaborative environments and mentoring high-performing teams, driving exceptional service delivery and operational efficiency. Recognized for adaptability to changing needs while maintaining a strong focus on achieving objectives and ensuring reliability in all endeavors. Committed to consistently driving successful outcomes through effective teamwork and strategic problem-solving.
Overview
24
24
years of professional experience
Work History
Drivers License Specialist
Iowa Department of Transportation
05.2025 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Consistently at the forefront in drivers license issuance efficiency.
- Experienced Drive Test examiner with 50+ exams done.
Poker Room and Table Games Supervisor
Prairie Meadows Racetrack and Casino
07.2009 - 01.2025
- Led casino gaming operations, ensuring regulatory compliance and optimal table performance while supervising staff training and development.
- Monitored gaming patterns and player behavior to maintain game integrity, implemented strategic security protocols, and resolved complex disputes.
- Streamlined table operations workflows, enhanced customer satisfaction, and maintained consistent dealer performance standards.
- Mentored and developed high-performing dealer teams, fostering a collaborative environment while ensuring exceptional service delivery.
- Managed daily operations, including bankroll control, shift scheduling, and maintaining detailed documentation for regulatory compliance.
- Spearheaded operational excellence initiatives through strategic bankroll management and streamlined documentation processes.
Sales Floor Associate
Target
08.2008 - 07.2009
- Managed store inventory and merchandising while assisting customers, driving sales through product knowledge and personalized recommendations.
- Collaborated with team members to maintain store presentation, resolve customer concerns, and ensure positive shopping experiences.
- Executed precise cash handling procedures and maintained organized sales floor while adhering to company policies and safety standards.
- Participated in cross-departmental initiatives to optimize store operations and enhance customer satisfaction through improved service delivery.
- Implemented creative solutions for merchandise displays and stock organization, contributing to improved store efficiency.
- Fostered strong team relationships through mentoring new associates and facilitating interdepartmental communication for seamless operations.
Shift Supervisor
Family Video
08.2007 - 08.2008
- Led daily store operations and supervised team members, optimizing scheduling and inventory management while maintaining high service standards.
- Streamlined cash handling procedures and reduced transaction errors through implementing enhanced training protocols for new staff members.
- Fostered team collaboration and mentored junior staff, creating a positive work environment that improved customer satisfaction ratings.
- Managed inventory control systems and loss prevention measures, ensuring accurate stock levels and maintaining store security protocols.
- Resolved customer concerns effectively while coaching team members in conflict resolution and professional communication skills.
- Cultivated a high-performance team culture through personalized coaching and recognition programs, driving employee engagement.
Business Owner/Manager
Nemesis Gaming
09.2001 - 05.2004
- Streamlined operations through inventory management systems, reducing waste and optimizing stock levels for improved profitability.
- Analysed market trends and competitor activities to refine product mix and pricing strategies, driving sustained business growth.
- Led strategic business expansion initiatives, establishing new revenue streams and implementing data-driven decision-making processes for sustainable growth.
- Developed comprehensive financial forecasting models and performance metrics to guide strategic investments and resource allocation.
- Orchestrated comprehensive market analysis to identify growth opportunities, resulting in successful product line diversification.
- Fostered strategic partnerships with key industry stakeholders, establishing sustainable supply chains and improving market position.
Education
Des Moines Area Community College
Ankeny, IA12.2023
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Iowa Central Community College
Fort Dodge, IA05.2003
Diploma - undefined
Fort Dodge Senior High School
Fort Dodge, IA05.2001
Skills
- Clerical Operations
- Regulatory Compliance
- Conflict Resolution
- Team Leadership
- Customer Engagement
- Inventory Management
- Operational Excellence
- Staff Training
- Customer relations
- Analytical thinking
- Expert problem solving
- Documentation management
- Quality assurance
- Proficient in ARTS, ERMS
Timeline
Drivers License Specialist
Iowa Department of Transportation
05.2025 - Current
Poker Room and Table Games Supervisor
Prairie Meadows Racetrack and Casino
07.2009 - 01.2025
Sales Floor Associate
Target
08.2008 - 07.2009
Shift Supervisor
Family Video
08.2007 - 08.2008
Business Owner/Manager
Nemesis Gaming
09.2001 - 05.2004
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Iowa Central Community College
Diploma - undefined
Fort Dodge Senior High School
Des Moines Area Community College
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