Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Gavin Mercado

Westminster,CA

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Vida Lifescience
Irvine
10.2023 - 10.2025
  • Assisted customers over the phone with placing orders and/or handling issues with their orders
  • Was trusted with processing large orders for retailers, sometimes valued at over $100,000.
  • Offered care for some accounting for the company when needed.
  • Assisted customers placing in person orders.

Accounting Assistant

Elletromedia
Irvine
05.2023 - 10.2023
  • Maintained vendor files and updated payment information regularly.
  • Responded to inquiries from clients regarding billing and account statuses.
  • Utilized accounting software to input data and generate financial statements.
  • Handled and received payables from customers sending money through mail.

Education

Bachelor of Arts - Music Composition

California State University, Long Beach
Long Beach, CA
05-2027

Skills

  • Customer service
  • Data analysis
  • Creative problem solving
  • Communication skills
  • Team collaboration
  • Dispute resolution
  • Order processing
  • Professional telephone demeanor
  • Customer consulting
  • Product education
  • Computer proficiency
  • Adaptability and flexibility

Languages

English
Native/ Bilingual
Japan
Limited

Affiliations

Vice President of the Composer's Guild at California State University of Long Beach

Music Composition

Playing instruments

Timeline

Customer Service Representative

Vida Lifescience
10.2023 - 10.2025

Accounting Assistant

Elletromedia
05.2023 - 10.2023

Bachelor of Arts - Music Composition

California State University, Long Beach

Similar Profiles

CREATE PROFILE