Gavin Newman
Happy Valley
Summary
Accomplished General Manager at Wiles Company (WingStop) with a proven track record in enhancing operational efficiency and team cohesion. Skilled in leadership and operations management. My strategic approach to problem resolution and staff development fostered strong relationships with customers, vendors, and partners, ensuring long-term success.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level management position. Ready to help team achieve company goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
General Manager
Wiles Company (WingStop)
01.2021 - 01.2024
- Fostered a culture of accountability for improved team cohesion and morale.
- Coordinated cross-functional teams to enhance workflow efficiency.
- Streamlined operational processes by implementing best practices.
- Analyzed competitive landscape for informed decision-making in product development.
- Reviewed financial reports to identify trends for strategic adjustments.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Store Director (All Postions)
Alberstons LLC
01.2001 - 01.2021
- Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
- Conducted regular performance evaluations for staff members, identifying areas for growth and development.
- Collaborated with other Store Directors on regional initiatives aimed at increasing brand presence in local markets.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Optimized merchandising layouts based on shopper insights and market trends leading to enhanced product visibility.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Addressed customer concerns promptly and effectively, resulting in increased loyalty and repeat business.
- Improved employee retention rates by creating a positive work environment that fostered teamwork and camaraderie among staff members.
- Oversaw staffing and training, safety compliance, inventory control and financial functions.
- Enhanced customer satisfaction by ensuring exceptional service, product availability, and efficient operations.
- Managed team of 100 plus cashiers and floor staff.
Education
High School Diploma -
Robertson High Schools
Las Vegas, NM05-1998
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Training and coaching
- Staff management
- Customer relations
- Employee scheduling
- Verbal and written communication
- Staff training and development
- Customer retention
- Employee development
Certification
- Microsoft Certified, Dynamics 365 Fundamentals – Microsoft.
- First Aid Certification
- OSHA Certified
- ServSafe Food Handler's Certification
Languages
Spanish
Limited Working
Timeline
General Manager
Wiles Company (WingStop)
01.2021 - 01.2024
Store Director (All Postions)
Alberstons LLC
01.2001 - 01.2021
High School Diploma -
Robertson High Schools
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