Gavin Odell
Summit,NJ
Summary
Detail-oriented professional adept at fostering strong client relationships and enhancing customer satisfaction in dynamic environments. Proven ability to streamline operations while excelling in multitasking and organization. Experience in high-pressure settings supports a commitment to team success and operational efficiency.
Overview
5
5
years of professional experience
Work History
Caddie
Fairmount Country Club
Chatham, NJ
05.2023 - Current
- Cultivated repeat client requests through exceptional interpersonal service, fostering long-term client relationships.
- Maintained composure during high-stress tournament environments, facilitating smooth operations and event success.
- Streamlined logistics for high-net-worth clients, enhancing client satisfaction and experience.
Stock Worker/Cashier
Bottle King
Chatham, NJ
11.2021 - Current
- Organized and maintained product displays to improve customer engagement and accessibility.
- Supported promotional events by setting up displays and engaging with customers directly.
- Engaged with customers, providing friendly and professional support to meet sales and service needs.
- Restocked shelves to maximize product availability and enhance customer shopping experience.
- Trained new associates on store procedures, customer service techniques, and product knowledge.
Final Four Ticket Resolutions Staff
Indiana Convention Center & Lucas Oil Stadium
Indianapolis, Indiana
04.2026 - 04.2026
- Resolved mobile ticket issues and entry problems, facilitating seamless stadium access.
- Communicated effectively with attendees to troubleshoot ticket issues and identify solutions.
- Delivered customer service in fast-paced environments while maintaining professionalism.
- Gained hands-on experience in event operations during large-scale sporting events, enhancing operational understanding. Supported large-scale sporting events and understanding event operations.
Gameday Internship
Colts
Indianapolis, IN
08.2025 - 01.2026
- Coordinated NFL game-day ticketing operations for over 60,000 attendees at Lucas Oil Stadium.
- Facilitated on-field pregame sideline activities for over 100 attendees.
- Engaged with season ticket members to provide premier hospitality and elevate fan satisfaction.
- Achieved 7th place in the league for overall gameday staff effectiveness, 4th in arrival times, and 3rd in gameday satisfaction ratings.
Sports Venue Internship
Codey Arena
West Orange, NJ
06.2025 - 08.2025
- Oversaw sports venue operations, prioritizing participant satisfaction and streamlining processes for improved service delivery.
- Assisted rink manager with daily operational tasks, contributing to seamless venue operations and positive visitor experiences.
- Coordinated weekly youth hockey and figure skating camps, increasing participant engagement through creative programming.
Internship
Acorn Financial Services
Livingston, NJ
05.2024 - 08.2024
- Oversaw and adjusted client portfolios, aligning investments with financial goals and risk tolerance to optimize client outcomes.
- Coordinated with wealth management team to create comprehensive reports on portfolio performance and investment strategies, facilitating informed decision-making.
- Supported senior financial advisor in crafting tailored investment strategies for high-net-worth clients, enhancing client satisfaction and engagement.
Education
Bachelor of Science - Sports Marketing & Management
Indiana University
Bloomington05-2026
High School -
Summit High School
Summit06-2022
Skills
- Customer service
- Staff training
- Event logistics
- Operational logistics
- Problem resolution
- Communication effectiveness
- Adaptable to change
Timeline
Final Four Ticket Resolutions Staff
Indiana Convention Center & Lucas Oil Stadium
04.2026 - 04.2026
Gameday Internship
Colts
08.2025 - 01.2026
Sports Venue Internship
Codey Arena
06.2025 - 08.2025
Internship
Acorn Financial Services
05.2024 - 08.2024
Caddie
Fairmount Country Club
05.2023 - Current
Stock Worker/Cashier
Bottle King
11.2021 - Current
Bachelor of Science - Sports Marketing & Management
Indiana University
High School -
Summit High School