Gavin Olson
Fort Walton Beach
Summary
Experienced professional with a strong track record in customer service and cultivating client relationships. Skilled in identifying and addressing client needs, providing customized solutions to optimize customer satisfaction. Demonstrated expertise in negotiation and communication skills to drive business growth and foster long-term client partnerships.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Bartender
The Island Resort
01.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
Owner/Operator
G2 SOLUTIONS, INC.
01.2020 - Current
- Led a small team, assigning tasks effectively and overseeing projects to ensure client satisfaction.
- Ensured consistent communication between subcontractors, clients, and team members.
- Oversaw and controlled all cash flow including payroll
- Engaged in manual labor tasks when essential.
Bartender
The Gulf
04.2016 - 01.2022
- Streamlined inventory management for optimal stock levels and reduced waste.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing Number% improvement over prior onboarding process.
- Handled customer complaints professionally, resolving issues promptly and effectively.
Sales Associate
Toyota
05.2014 - 12.2016
- Built relationships with customers to encourage repeat business.
- Increased sales conversion with customized pitches tailored to customer preferences.
- Met individual and store sales targets through effective customer service and sales methods.
- Achieved monthly sales targets consistently by implementing effective sales strategies and tactics.
Bartender / Server / Floor Manager
Long Horn Steak House
01.2007 - 01.2015
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Sales Associate
Bargain Spot
02.2008 - 02.2009
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Education
Exercise Science
Northwest Florida State College
Niceville, FLHigh School -
PALM BEACH GARDENS HIGH SCHOOL
Palm Beach Gardens01.2004
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Communication
- Training and development
- Problem solving
Certification
Ace Personal Training Certification
Timeline
Bartender
The Island Resort
01.2022 - Current
Owner/Operator
G2 SOLUTIONS, INC.
01.2020 - Current
Bartender
The Gulf
04.2016 - 01.2022
Sales Associate
Toyota
05.2014 - 12.2016
Sales Associate
Bargain Spot
02.2008 - 02.2009
Bartender / Server / Floor Manager
Long Horn Steak House
01.2007 - 01.2015
Exercise Science
Northwest Florida State College
High School -
PALM BEACH GARDENS HIGH SCHOOL
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