- Outdoor Recreation
- Music
- Passionate about balancing physical health with mental and emotional wellness
Gavin Protas
Portland,ME
Summary
Dynamic and compassionate professional with a proven track record at The Opportunity Alliance, adept in intake assessment and critical thinking. Elevated client service standards and reduced documentation errors significantly. Excelled as a Team Leader, enhancing staff training and program efficiency. Skilled in Microsoft Office suite and crisis intervention, demonstrating exceptional communication and adaptability.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Heating Assistance Intake Specialist
The Opportunity Alliance
Portland, ME
04.2021 - 09.2024
- Provided great customer service and listening skills to clients in need who were applying for the federal heating assistance program.
- Reduced errors in documentation through diligent proofreading before submission, maintaining high standards of quality control throughout the entire intake process.
- Explained eligibility requirements, application details, with full transparency about the scope of the program, and applicants' legal rights during intake assessment.
- Answered phone calls and provided new clients with required paperwork to initiate service, often times using an interpreter service to assist new Mainers.
211 Maine
The Opportunity Alliance
South Portland, ME 04106
11.2008 - 04.2021
- Promoted to Team Leader in 2012
- Worked closely with the Program Director, on-boarding new staff
- Trained all new staff.
- Trained existing staff on new initiatives generated by the Program Director, The United Way and the Board of Directors.
- Represented 211 at the international AIRS (Alliance of Information and Referral Services) annual conventions.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
Education
Bachelor of Arts - American History
Bradford College
Bradford, MA06-1991
Skills
- Data Entry
- Intake Assessment
- Compassionate communication
- Critical Thinking Skills
- Active Listening skills
- Proficient at Microsoft Excel, Word, Outlook and Adobe PDF
- Seamlessly adapts to new technology platform requirements
- Case Management
- Group and individual instruction
- Crisis Intervention
Certification
- AIRS (Alliance of Information and Resource Services), 7 years
- HIPPA certification, 14 years
- Harassment in the Workplace certification, 10 years
- CPR/AED Certification
Interests
Timeline
Heating Assistance Intake Specialist
The Opportunity Alliance
04.2021 - 09.2024
211 Maine
The Opportunity Alliance
11.2008 - 04.2021
Bachelor of Arts - American History
Bradford College