Bobbi Hunter
Orleans ,IN
Summary
Proven to enhance client satisfaction and efficiency at Hoosier Uplands, I excel in data entry and compassionate communication. Leveraging critical thinking and assertiveness, I improved documentation accuracy and client engagement, mastering crisis intervention and eligibility review without exceeding a 55-word limit. My approach consistently results in high-quality, client-focused outcomes, underpinned by meticulous records maintenance and scheduling proficiency. Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Overview
14
14
years of professional experience
Work History
Energy Assistance Intake Specialist
Hoosier Uplands
Salem, IN
08.2023 - Current
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
- Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
- Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information during the intake process.
- Reduced errors in documentation through diligent proofreading before submission, maintaining high standards of quality control throughout the entire intake process.
- Enhanced client experience by conducting thorough intake assessments and accurately identifying their needs.
- Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
- Participated in ongoing professional development opportunities to stay current on industry best practices for effective intake processes and service delivery techniques.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Assessed clients' needs and determined eligibility for intake services.
- Coordinated with local government to provide resources to clients.
Wrapper/ Office Assistant
Orange County Processing
Orleans, IN
06.2017 - 08.2023
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Scheduled and coordinated travel arrangements for office staff members.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Utilized office management software to record and track customer information.
Housekeeper
Self Employed
Mitchell, IN
02.2010 - 11.2019
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Changed bed linens and collected soiled linens for cleaning.
- Washed and put away kitchen dishes, utensils and glassware.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
Education
High School Diploma -
Mitchell High School
Mitchell, IN 05.2005
Skills
- Data Entry
- Intake Assessment
- Compassionate communication
- Critical Thinking Skills
- Assertiveness
- Follow-up skills
- Records Maintenance
- Crisis Intervention
- Application assessments
- Eligibility review
- Client Intakes
- Scheduling appointments
- Multi-Line Phone Systems
Timeline
Energy Assistance Intake Specialist
Hoosier Uplands
08.2023 - Current
Wrapper/ Office Assistant
Orange County Processing
06.2017 - 08.2023
Housekeeper
Self Employed
02.2010 - 11.2019
High School Diploma -
Mitchell High School