Julissa Vazquez-Rivera
Milwaukee,WI
Summary
Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Overview
2
2
years of professional experience
Work History
Energy Assistance Intake Specialist
Umos Inc. United Migrant Opportunity Services
09.2023 - Current
- Assessed clients' needs and determined eligibility for intake services.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Maintained accurate, up-to-date client records for reliable reference and communications.
- Completed intake assessment forms and filed clients' charts.
Housekeeping Room Attendant
Hilton Milwaukee City Center
02.2023 - 06.2023
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
School Secretary
Goodwill Talent Bridge
09.2022 - 02.2023
- Processed student registrations and withdrawals.
- Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
- Documented attendance, grades and test scores to update permanent records.
- Exercised judgment within school policy guidelines to alleviate principal's workload.
Resource Specialist
IMPACT 211
09.2021 - 09.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved customer complaints and addressed emergency requests and needs.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Sought out extra training opportunities to enhance customer relationship management abilities.
Education
High School Diploma -
South Division High School
Milwaukee, WI06.2007
Skills
- Consultation and Advisory
- Intake Assessment
- Claims Processing
- Application Assessments
- Data Entry
- Crisis Intervention
- Appointment Scheduling
Languages
Spanish
Native or Bilingual
Timeline
Energy Assistance Intake Specialist
Umos Inc. United Migrant Opportunity Services
09.2023 - Current
Housekeeping Room Attendant
Hilton Milwaukee City Center
02.2023 - 06.2023
School Secretary
Goodwill Talent Bridge
09.2022 - 02.2023
Resource Specialist
IMPACT 211
09.2021 - 09.2022
High School Diploma -
South Division High School
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