Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Bryslyn Johnson

Beaumont,Texas

Summary

Caring Intake Specialist with proven skills in case management, client registration and document processing. Highly organized and with an empathic communication style. Ready to bring 7+ years' experience to a rewarding to new position. I also have skills in Support program operations by applying strong document management and resource coordination skills to day-to-day needs. Conscientiously address any need and resolve concerns to promote efficiency and maximize service outreach. Proven relationship-building and planning abilities. I am also known as a Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Lastly, I am Responsible and motivated ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

14
14
years of professional experience

Work History

Intake Specialist

KRW Lawyers
Beaumont , Tx
07.2023 - Current
  • Conducted initial intake interview to obtain client information, including biographical data, medical history, presenting problem, legal status, and other pertinent information.
  • Documented all patient contact activities in accordance with agency standards and regulations.
  • Developed individualized treatment plans for each client based on assessment results.
  • Reviewed referral sources for appropriateness prior to admission into program.
  • Monitored progress of clients throughout the course of treatment and adjusted treatment plans accordingly.
  • Communicated regularly with clinical staff regarding client progress and changes in condition or behavior.
  • Scheduled appointments for clients as needed for outside services such as counseling or medical care.
  • Counseled individuals on a variety of topics such as stress management, anger management, grief counseling.
  • Maintained accurate records of all client interactions according to agency policies and procedures.
  • Collaborated with multidisciplinary team members to develop strategies for addressing challenging behaviors.
  • Answered and logged incoming inquiries via phone, fax and email.
  • Made outbound calls to providers to obtain information necessary to create or update authorization.

Administrative Coordinator

Dr Andrea Duchini
Beaumont , Tx
05.2017 - 05.2023
  • Organized and maintained filing systems for sensitive documents.
  • Answered phones and routed calls to appropriate personnel.
  • Coordinated internal meetings, including scheduling, logistics, and catering.
  • Maintained calendars for multiple executives.
  • Provided administrative support to various departments within the organization.
  • Greeted visitors in a courteous manner and directed them to the appropriate office or person.
  • Ordered office supplies as needed to maintain adequate inventory levels.
  • Maintained accurate records of employee attendance, vacation requests, absences.
  • Processed invoices from vendors in a timely manner according to company policies.
  • Compiled data from multiple sources into spreadsheets or databases for analysis.
  • Managed incoming mail distribution and outgoing courier services.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Answered phone calls, provided information and connected callers to appropriate personnel.
  • Gathered, entered and updated data to maintain departmental records and databases.
  • Maintained office supplies by checking inventory and ordering items.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Developed successful filing system to increase ability to retain and recover documents, reports and records.
  • Composed and edited complex and sensitive correspondence, reports and documents.
  • Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.
  • Worked with finance department to file receipts and reimbursements.
  • Scheduled and coordinated meetings, appointments and travel arrangements for managers and crews.
  • Prepared agendas and took notes at meetings to archive proceedings.
  • Summarized and analyzed data from sources to create detailed documents, reports and high-level presentations.
  • Garnered expertise in database systems to track client and customer information, file confidential records and document financial reports
  • Calculated and processed payroll, monthly billing and invoices for large corporate accounts.

Cashier

HEB Grocery Store
Beaumont , Tx
01.2016 - 03.2019
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
  • Followed company security procedures for handling large sums of money.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Performed other duties as assigned by management.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Collected payments and provided accurate change.
  • Answered customer questions and provided store information.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Processed sales transactions to prevent long customer wait times.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Discounted purchases by scanning and redeeming coupons.

Catalog Specialist

JC Penney Stores
Beaumont , TX
12.2009 - 12.2015
  • Created and maintained product catalogs to ensure accuracy of information.
  • Reviewed, updated and corrected item descriptions in the catalog system.
  • Analyzed pricing trends and recommended changes to maximize profitability.
  • Developed data entry procedures for new products into the cataloging system.
  • Generated reports from the catalog system on a regular basis.
  • Researched industry standards for product classification and assigned appropriate categories.
  • Collaborated with other departments to ensure accurate product description content.
  • Maintained detailed records of all catalog updates and modifications.
  • Performed quality control checks on incoming data to detect errors or discrepancies.
  • Assisted customers with inquiries related to product availability, pricing and specifications.
  • Provided training and support to other staff members regarding catalog management processes.
  • Implemented process improvements for efficient data entry into the system.
  • Processed backorders, returns and exchanges according to company policies.
  • Monitored inventory levels in the catalog system and adjusted as needed based on stock availability.
  • Worked closely with vendors to obtain relevant technical information about products.
  • Evaluated customer feedback regarding product features and made suggestions accordingly.
  • Documented existing procedures related to catalog maintenance activities.
  • Assisted in developing marketing materials featuring products listed in the catalogs.
  • Coordinated with internal teams throughout the organization regarding new product launches.
  • Conducted research on competitor's products, pricing strategies.
  • Managed data collection and sampling procedures to accurately collect data.
  • Aided with courts-martial records life cycle management process by organizing, updating, storing and archiving records.
  • Strengthened operational efficiencies and traceability by developing organizational filing systems for data extraction, public record office memos, records and reports.
  • Managed [Number] employees and volunteers organizing and recording materials.
  • Designed dynamic educational exhibits to showcase newly procured items.
  • Established and administered policy guidelines concerning public access to materials.
  • Prepared recordkeeping systems and procedures for archival research and for retention or destruction of records.
  • Created and maintained retrievable computer archives and databases.
  • Selected and edited documents for publication and display .
  • Developed organizational systems for newly digitized content to streamline usage.

Education

High School Diploma -

Central Medical Magnet High School
Beaumont Tx
05.2009

Skills

  • Application Assessments
  • Eligibility Review
  • Consultation and Advisory
  • Client Intake
  • Intake Assessment
  • Data Entry
  • Claims Processing
  • Empathic Communication
  • Compassionate Communication
  • Case Management
  • Progress Reporting
  • Critical Thinking Skills
  • Research and Analysis
  • Records Maintenance
  • Records Management
  • Group and Individual Instruction
  • Charting and Clinical Documentation
  • Multi-Line Phone Systems
  • Multi-Line Phone Operations
  • Inventory Management
  • Appointment Scheduling
  • Patient Scheduling

References

References available upon request.

Timeline

Intake Specialist

KRW Lawyers
07.2023 - Current

Administrative Coordinator

Dr Andrea Duchini
05.2017 - 05.2023

Cashier

HEB Grocery Store
01.2016 - 03.2019

Catalog Specialist

JC Penney Stores
12.2009 - 12.2015

High School Diploma -

Central Medical Magnet High School

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Bryslyn Johnson