Overview
Work History
Education
Timeline
Generic

Shaunell Johnson

Cleveland,OH

Overview

6
6
years of professional experience

Work History

Energy Assistance Specialist-Intake Worker

Step Forward
Cleveland, OH
01.2023 - Current
  • Assessing and determining the eligibility of clients for various energy assistance programs based on income guidelines, household size, and other criteria.
  • Helping clients complete applications for energy assistance programs, ensuring all necessary documentation is provided and accurate.
  • Resolving client issues related to energy bills, service disconnections, or other energy-related problems through advocacy and communication with utility companies.
  • Staying informed about changes in energy policies, regulations, and funding opportunities that may impact clients' eligibility or the availability of assistance programs.

Patient Navigator

CareSource
Cleveland, OH
08.2021 - 12.2022
  • Worked collaboratively with physicians, staff and other health care professionals to develop, implement and evaluate integrated and comprehensive plans of care for patients.
  • Documented patient information in appropriate systems to guarantee care coordination throughout patient care continuum.
  • Enhanced patient quality of life, sense of autonomy and self-determination for health care management by delivering educational resources and explaining outreach programs.

Claims Representative

Primerica Life Insurance Company
Duluth , GA
06.2020 - 08.2021
  • Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
  • Delivered quality customer service to assigned, insured and claimants throughout entire claims lifecycle to promote effective service times for all parties.
  • Consulted with field support team, including claim manager, quality control, file review, team lead and adjusters to receive support specific to assigned claim.
  • Reduced financial discrepancies by accurately resolving billing issues while processing applications and cancellations.

Customer Experience Consultant

CarMax
Atlanta, GA
04.2019 - 05.2020
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.
  • Worked with customers and sales management to reach price agreements and explain all warranty, sales and option package procedures.

Capacity Building Specialist

Georgia Council on Substance Abuse
Atlanta, GA
06.2018 - 06.2019
  • Managed all social media platforms, internal communications including print materials and electronic newsletters and flyers; improving overall online presence.
  • Organized monthly events, gathered event requirements, including venues, budgets, guest lists, catering and event timelines through face-to-face client meetings under the supervision of Outreach and Communications manager.
  • Maintained good relationships with partnering organizations and sponsors by maintaining contact via email and conference calls.
  • Interviewed references and graded Certified Addiction Recovery Empowerment Specialists applicants.

Education

Bachelor of Arts - Communications

University of Toledo
Toledo, OH
08.2019

Timeline

Energy Assistance Specialist-Intake Worker

Step Forward
01.2023 - Current

Patient Navigator

CareSource
08.2021 - 12.2022

Claims Representative

Primerica Life Insurance Company
06.2020 - 08.2021

Customer Experience Consultant

CarMax
04.2019 - 05.2020

Capacity Building Specialist

Georgia Council on Substance Abuse
06.2018 - 06.2019

Bachelor of Arts - Communications

University of Toledo

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Shaunell Johnson