Gavin Ransdell
Glendale,AZ
Summary
Dynamic Closing Manager at Safeway with a strong focus on customer service and workplace safety. Enhanced team performance through effective relationship building and constructive feedback, resulting in increased customer satisfaction. Proven ability to manage cash handling accurately while implementing safety measures, ensuring a secure environment for both staff and guests.
Overview
6
6
years of professional experience
Work History
Closing Manager
Safeway
Farmington Nm
10.2024 - 05.2025
- Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
- Oversaw daily cash deposits ensuring funds were accounted correctly resulting in increased accuracy.
- Maintained a clean and organized store environment, upholding company standards for cleanliness during closing procedures.
- Implemented safety measures for the store''s end-of-day operations, reducing potential risks associated with late-night activities such as cash handling or locking doors securely after closeout is completed.
- Stocked empty shelves and assembled merchandise neatly on racks and in displays to prepare for opening shift.
- Collaborated with other department managers to address any operational issues, working together to find effective solutions.
- Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
- Managed employee performance reviews providing constructive feedback leading to higher team morale and improved performance.
- Developed strong relationships with customers through attentive service and prompt resolution of any concerns or complaints.
- Increased customer satisfaction at the end of the day by maintaining exceptional standards of service during closing hours.
Cashier
Safeway
Farmington, NM
06.2023 - 10.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Food Preparer
Vels Amigos
Fort Madison, IA
01.2023 - 06.2023
- Implemented best practices for safe food handling procedures, minimizing cross-contamination risks in the kitchen space.
- Delivered exceptional food quality by carefully following standardized recipes and maintaining consistency in taste and presentation.
- Maintained high levels of sanitation by strictly adhering to food safety guidelines and regulations.
- Enhanced customer satisfaction with quick and accurate food preparation, ensuring timely service.
- Ensured guest satisfaction by accommodating special dietary needs or requests throughout meal preparation process.
- Transferred supplies and equipment between storage and work areas to support food preparation.
- Collaborated with kitchen staff to ensure smooth operations during peak service times.
Bartender
Vels Amigos
Fort Madison, IA
01.2023 - 06.2023
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Motor Transport Operator
United States Marine Corps
01.2019 - 01.2023
- Operated with safety and skill to avoid accidents and delays.
- Safely transported personnel and cargo under various conditions, adhering to strict safety protocols.
- Maintained proficiency in tactical planning options and convoy defense techniques.
- Trained new Motor Transport Operators on proper driving techniques, safety procedures, and equipment maintenance.
- Managed loading, unloading and safety of all personnel, cargo and equipment.
- Maintained detailed records of vehicle usage, maintenance, and inspections for regulatory compliance purposes.
- Managed hazardous materials transportation according to federal regulations, minimizing environmental impact and ensuring public safety.
- Ensured mission success by effectively prioritizing tasks based on shifting requirements during high-tempo operations periods.
- Supported convoy security operations through effective coordination with military police units and adherence to established protocols.
- Collaborated with other departments on joint training exercises, showcasing motor transport capabilities while fostering interdepartmental cooperation.
- Dropped and hooked trailers and changed configuration of equipment.
- Completed preventive maintenance and mechanical repairs on vehicles.
- Reported defects, damage, and accidents to proper personnel.
Education
Fort Madison High School
Fort Madison, IA06.2018
Skills
- Customer service
- Customer service focus
- Workplace safety
- Relationship building
Timeline
Closing Manager
Safeway
10.2024 - 05.2025
Cashier
Safeway
06.2023 - 10.2024
Food Preparer
Vels Amigos
01.2023 - 06.2023
Bartender
Vels Amigos
01.2023 - 06.2023
Motor Transport Operator
United States Marine Corps
01.2019 - 01.2023
Fort Madison High School