Deep see fishing with family
Gavin Smith
Outside Plumbing Sales Manager
Riverside,CA
Summary
Experienced Plumbing Service Manager able to manage simultaneous projects in an efficient and accurate manner. Successful record of bringing in projects on time and on budget. Pursuing new professional challenges with room for advancement. Goal-driven service manager offering several years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes callbacks. Communicative and team player oriented with skills in coaching and task delegation.
Overview
30
30
years of professional experience
Work History
Plumbing Service Manager
Company Confidential
01.2022 - Current
- Report directly to CEO
- Provide outstanding customer service
- In the field 80% of the time checking on projects and technicians within Orange County
- Responsible for running a mixed group of multiple residential & commercial, service/repair/sewer camera technicians
- Walk projects to facilitate take-offs of building plans for the purpose of creating accurate estimates
- Understand CA state and UPC city plumbing codes, as well as architectural and mechanical drawings
- Maintain positive relationships with all employees and clients
- Create and input project schedules
- Allocate resources along with daily updates on completion.
Residential & Commercial Plumbing Project Manager
Griffiths Construction
10.2000 - 12.2021
- Commercial plumbing manager for service/repair/sewer camera crews from small to large projects
- Residential plumbing project manager for homes concerning all types of plumbing
- Verify plumbers charge the appropriate mark-up on invoices
- Confirm commercial plumbers are dispatched to those projects as those projects are handled under different formats than residential projects with respect to material and cost factors
- Educate residential plumbers to provide full-service/sewer camera calls and inspections for homeowners
- Walk commercial service/repair/sewer camera projects for estimating purposes and submit bids to customers for approval on contracts
- Certify all plumbers are trained on CAL-OSHA safety standards and procedures
- Guarantee all service and repair technicians understand profit margin for each project to ensure profitability for the company
- Accountable for all commercial project completion dates and final figures either at or below budget.
Assistant Project Plumbing Manager (Residential Service & Repair)
Schell Plumbing
10.1994 - 10.2000
- Worked closely with plumber manager in running plumbing and sewer camera crews
- Provide excellent customer service to homeowners with repairs
- Execute plumbing layouts for plumbing projects in residential homes small, to large projects
- Full understanding of CA state and UPC codes, along with reading and understanding blueprints, provide take-offs, calculations and obtain building permits
- Set pricing schedule and follow up to ensure profit margins are meet along with quality of workmanship
- Ensure technicians are trained in safety in addition to teaching any new techniques and advancements in plumbing equipment.
Education
Bachelor’s degree - Textile Manufacturing
Galashiels College of Textiles
ScotlandSkills
- Exceptional interpersonal communication
- Deadline-oriented
- Consistently meet goals
- Create estimates
- Customer service
- Timeline management
- Verbal and written communication
- Resource Allocation
- Performance Evaluations
- Relationship Building
- Policy and Procedure Enforcement
- Work Planning and Prioritization
- Estimating and Quoting
- Workplace Safety
- New Employee Hiring
- Employee Training and Development
- Schedule Management
- Project Planning
- Customer Service Management
- Budget Control
- Service Documentation
- Goal Setting
- Staff Supervision
- Service Quality Management
- Quality Control
- Team Leadership
- MS Office
- Vendor Sourcing
- Contract Management
- Workflow Management
- Business Development
- Time Management
- Staff Management
- Goal-Oriented
- Revenue Generation
- Multitasking and Organization
- Coaching and mentorship
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Interests
Formula One racing
Nascar racing
Spending time with my wife
Work Preference
Work Type
Full TimeWork Location
HybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit SharingSoftware
Word
Excel
House Call
Quickbooks Pro
Paylocity
Outlook
Timeline
Plumbing Service Manager
Company Confidential
01.2022 - Current
Residential & Commercial Plumbing Project Manager
Griffiths Construction
10.2000 - 12.2021
Assistant Project Plumbing Manager (Residential Service & Repair)
Schell Plumbing
10.1994 - 10.2000
Bachelor’s degree - Textile Manufacturing
Galashiels College of Textiles
Similar Profiles
Amy DanielAmy Daniel
Senior Commercial Lines Account Executive/Manager at Company ConfidentialSenior Commercial Lines Account Executive/Manager at Company Confidential
Patrick BassPatrick Bass
VP, Security, Operational Risk/Governance at Company ConfidentialVP, Security, Operational Risk/Governance at Company Confidential
John Hall, JrJohn Hall, Jr
Director of Project Management, Venue and Entertainment Director at Company confidentialDirector of Project Management, Venue and Entertainment Director at Company confidential
Tommy TranTommy Tran
Material Handler Team Lead at Complete Coach WorksMaterial Handler Team Lead at Complete Coach Works
Mark BrooksMark Brooks
MANAGEMENT & PROGRAM ANALYST at U.S. Citizenship and Immigration Services, USCISMANAGEMENT & PROGRAM ANALYST at U.S. Citizenship and Immigration Services, USCIS