Kenneth Dabney

Directed daily operations and supervised technicians and dispatchers. Led recruitment efforts for various positions company-wide. Facilitated problem-solving initiatives with technicians, customers, and contractors. Provided onsite leadership as necessary. Successfully launched additional services to enhance customer satisfaction and revenue. Hired, trained, and managed a team of service staff to align with business goals. Oversaw a team of technicians to ensure timely project completion. Cultivated strong relationships with customers to build rapport and trust.

• Responsible for daily operations, supervision and training of service technicians, dispatcher as well as hiring team members. Worked as a team with warehouse manager, CPA, owner and other entities to provide superior communication and effective customer service. Problem solve customer issues, billing, to assure optimal revenue. Use various computer programs to provide up to date information for future analytics. Provided onsite estimates as needed.

• Oversaw daily operations by managing service and installation technicians, ensuring efficient dispatch and office support. Provided expert technical assistance to plumbing technicians and led staff meetings and training initiatives. Resolved customer issues effectively and conducted comprehensive site surveys. Managed multiple HR functions to support team development. Delivered hands-on training and guidance to new hires, fostering a collaborative environment. Interpreted statistical data to inform management reports and strategic meetings. Collaborated on various marketing strategies to enhance service visibility.

• Oversaw daily operations of field manager service and installation technician teams, optimizing dispatch and office support functions. Delivered technical guidance to plumbing technicians and led productive staff meetings. Resolved customer issues efficiently and conducted thorough site surveys. Managed HR responsibilities, including payroll administration. Mentored new hires through hands-on training and support. Interpreted statistical data to inform management reports and strategic meetings.

• Led efforts to diagnose customer issues, providing detailed explanations and repair estimates while negotiating viable options. Developed comprehensive sales documentation and visual records to facilitate secure financial transactions. Mentored new hires through practical training sessions. Engaged in continuous learning by attending all available educational seminars.

• Assisted customers by diagnosing issues and providing clear explanations of necessary repairs and options. Created written sales documents and visual records to support financial arrangements. Supported new hires through hands-on training. Participated in all available educational seminars.

• Applied diagnostic skills for customer problems with explanation/estimate of repair needed and negotiated options. Prepared written sales documents and pictures for record with secured financial arrangements. Provided hands-on training for new hires. Attended all educational seminars provided.

• Assisted in managing the digs and septic division. Supported building production and training of technicians. Provided field supervision and assistance as needed. Conducted HR functions including payroll processing.

• Executed plumbing services, including planning and installation of drain fields and septic tanks, as well as performing repairs.

• Responsible for providing plumbing services to customers that included pump/vactor operations. Provided production and training as needed.

• Executed comprehensive plumbing service tasks across various domains of plumbing services.

• Delivered comprehensive carpentry and plumbing solutions to support project completion and client satisfaction.

• Oversaw carpentry and plumbing services for remodels, decks, and additions. Managed blueprint development and overall project cost analysis. Supervised technicians and helpers to ensure quality workmanship. Directed HR functions, including payroll management.