Jerod Stevenson
Phoenix,AZ
Summary
Self motivated I have done almost everything when it comes to residential work from plumbing to framing to roofing and electrical. I prefer plumbing. I started plumbing in or around 2008, I was actually applying for an Ac job and the employer saw That I was certified in building trades and facilities maintenance which includes plumbing and asked if I would take a plumbing position. I’ve been doing it ever since. I have done countless leak locates, sold and done either a reroute or a repipe. As service manager I am answering the phone for all my techs to answer all manor of questions wether it be about policy or pricing or how to diagnose and repair something. I am actually still in the field working regular jobs as well as doing all the manager stuff. So I have no problem doing either.
Overview
16
16
years of professional experience
Work History
Plumbing Service Manager
Pruitts Plumbing
2023.08 - Current
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Worked with commercial clients to gain work.
Plumbing Foreman
Pruitts Plumbing
2020.06 - 2023.08
- Supervised installation, maintenance and repair of plumbing systems and related appurtenances.
- Ordered necessary supplies and materials required for installation of new work and remodeling of existing systems.
- Prepared daily time cards and assisted in preparation of estimates and scope of work statements.
- Understood Location city plumbing codes and interpreted architectural and mechanical drawings.
Plumbing A
Pruitts Plumbing
2016.11 - 2020.07
- Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
- Independently worked on projects, while offering process coordination and cooperation with other teams.
- Appropriately fitted pipes by identifying dimensions, sizes, and shapes needed to replace faulty pipes.
- Offered guidance and training to junior team members.
- Diagnosis, repair and replacement-tankless water heaters gas and electric-tanked water heaters gas and electric-faucets-shower valves-sewage ejectors-grinder pumps-toilets-urinals-ro systems-softeners-whole home water filtration systems-pressure regulators-pressure vacuum breakers•Experience-leak detection-cameras-reroutes-repipes-slab repairs-rough in’s-top outs-rootering-drain repipes-drain repair-brazing-soldering
HVAC Installer/plumber
Sun City Mechanical. AC ROC Residential
2013.08 - 2016.10
- Maintained environmental conditions by rebuilding and replacing faulty components.
- Installed bypass dampers, low voltage wiring, smoke detectors, split systems, and package units in commercial or residential buildings.
- Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
- Utilized pressure gauges and soap-and-water solutions to test pipe and tubing joints for leaks
- All plumbing duties as well
HVAC Installer
Jaycox Air Conditioning
2008.07 - 2013.08
- Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
- Installed bypass dampers, low voltage wiring, smoke detectors, split systems, and package units in commercial or residential buildings.
- Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
- Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions.
Education
Building Trades/facilities Maintenance -
North Land Pioneer College
Show Low, AZ04.2005
Skills
- Customer Service
- Goal Setting
- Policy and Procedure Enforcement
- Workplace Safety
- Motivating
- Quality control
Timeline
Plumbing Service Manager
Pruitts Plumbing
2023.08 - Current
Plumbing Foreman
Pruitts Plumbing
2020.06 - 2023.08
Plumbing A
Pruitts Plumbing
2016.11 - 2020.07
HVAC Installer/plumber
Sun City Mechanical. AC ROC Residential
2013.08 - 2016.10
HVAC Installer
Jaycox Air Conditioning
2008.07 - 2013.08
Building Trades/facilities Maintenance -
North Land Pioneer College