Gavin Smith
Las Vegas
Summary
Dynamic Health Insurance Agent with US Healthgroup, adept at educating clients on complex policies and resolving concerns through exceptional communication and problem-solving skills. Proven ability to lead teams and manage projects effectively, ensuring compliance and enhancing customer satisfaction. Detail-oriented with a strong mechanical aptitude and commitment to excellence.
Overview
8
8
years of professional experience
Work History
Health Insurance Agent
US Healthgroup a United Healthcare company
Las Vegas
01.2021 - Current
- Educated clients on health insurance options and benefits.
- Analyzed client needs to recommend suitable coverage plans.
- Assisted clients with policy enrollment and claims processing.
- Resolved client concerns through effective problem-solving and interpersonal skills, meeting performance goals and fostering trust with diverse individuals.
- Communicated complex insurance policies to clients, ensuring confidentiality of sensitive information.
Pipe Fitter Assistant
Durango Fire Protection
Las Vegas
01.2018 - 01.2020
- Supported installation and maintenance of fire protection systems, ensuring compliance with strict safety regulations.
- Coordinated with team members to complete projects on schedule, gaining hands-on experience with tools and mechanical systems in hazardous environments.
- Installed fire protection systems in commercial and residential buildings.
- Collaborated with team members to ensure compliance with safety regulations.
- Read blueprints and schematics to determine pipe layout and installation methods.
Shift Lead
Cold Stone Creamery
Las Vegas
01.2018 - 01.2020
- Supervised daily operations and staff, upholding high standards of customer service and enhancing team performance.
- Supervised team members during busy shifts to ensure efficient service.
- Managed cash handling and resolved customer issues while training new employees, ensuring accountability and efficiency during fast-paced shifts.
- Trained new employees on operational procedures and customer service techniques.
- Managed inventory by tracking supplies and placing orders as needed.
Education
High School Diploma -
Cheyenne High School
Las Vegas, NVSkills
- Strong verbal and written communication
- Conflict resolution and de-escalation
- Project management
- Time management and reliability
- Detail-oriented
- Team leadership and supervision
- Problem-solving and critical thinking
- Able to follow instructions
- Mechanical and technical aptitude (mechanics and welding)
Projects
Mechanical & Welding Experience, Developed practical skills in mechanical repair and welding, including the use of tools, equipment, and safety procedures. Demonstrated attention to detail, precision, and adherence to safety standards.
Languages
English
Professional
Timeline
Health Insurance Agent
US Healthgroup a United Healthcare company
01.2021 - Current
Pipe Fitter Assistant
Durango Fire Protection
01.2018 - 01.2020
Shift Lead
Cold Stone Creamery
01.2018 - 01.2020
High School Diploma -
Cheyenne High School