Gavin Sorensen
Summary
Experienced customer service professional with 7+ years in hospitality and relationship sales. Proven track record in enhancing customer satisfaction and driving repeat business. Skilled in building strong relationships and streamlining operations, resulting in improved efficiency and increased customer loyalty. Excited to utilize exceptional communication and relationship-building skills to foster collaborative environments and contribute to business success.
Overview
8
8
years of professional experience
Work History
Bell Captain
Little America Hotel
06.2021 - Current
- Lead guest services team, ensuring exceptional guest experiences through coordination of stream-lined check-in and personalized concierge services.
- Coordinate luggage and valet services, ensuring prompt and safe handling.
- Provide local area insights, boosting guest engagement with nearby attractions.
- Meticulously manage valet operations, prioritizing vehicle safety and prompt service to elevate the luxury experience for hotel guests.
Meal Prep and Delivery Services
Curious Tables
11.2020 - 04.2021
- Start-up company created during the pandemic to provide healthy meal options to patrons looking for pre-prepared meals that could be cooked in the safety of their own home.
- Worked directly with the proprietor to safely prepare meals in a commercial kitchen, following all Covid-19 protocols.
- Delivered prepared meals to patron's homes in a safe and professional manner with a focus on excellent customer service and appreciation for their business.
- Provided specific instructions to customers regarding meal preparation and responded to questions or concerns.
Sales Associate
Caliber / Sprint Telecom
01.2020 - 10.2020
- Successfully drove B2C sales growth in Houston, expertly matching Sprint and Direct TV services to consumer needs, fostering strong client relationships.
- Tailored promotional offers to meet individual customer needs, boosting overall satisfaction.
- Excelled in customer engagement, leveraging rapport-building skills to uncover sales opportunities and deliver a high level of customer service.
Delivery Manager
Vision Graphics
07.2017 - 01.2020
- Fostered strong relationships with production teams and drivers, streamlining logistics and ensuring timely product delivery to customers.
- Served as primary liaison for customer inquiries, swiftly addressing concerns and resolving issues to maintain high satisfaction levels.
- Managed distribution schedules, enhancing delivery timeliness and efficiency, contributing to greater customer satisfaction.
Education
High School Diploma -
Viewmont High School
Bountiful, Utah05.2017
Skills
- Customer Engagement
- Client-Centric Sales Strategies
- Effective Relationship Management
- Effective Communication
- Team-Oriented Approach
Timeline
Bell Captain
Little America Hotel
06.2021 - Current
Meal Prep and Delivery Services
Curious Tables
11.2020 - 04.2021
Sales Associate
Caliber / Sprint Telecom
01.2020 - 10.2020
Delivery Manager
Vision Graphics
07.2017 - 01.2020
High School Diploma -
Viewmont High School