Nicholas McInnes
Mission Viejo,CA
Summary
Communications studies and Marketing student with a history of working within the Event Management field, Sports Management Field, Game Operations, Radio Broadcasting and Hospitality. Skilled in customer service, event management, social media, and leadership. Strong business development professional in progress of receiving Bachelor's degree focused in Human Communications from California State University, Fullerton. Interested in working within the marketing field.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bell Captain
JC Resorts
05.2023 - Current
- Explained important features of guest rooms to travelers.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Escorted guests to and from rooms and assisted with baggage.
- Trained and supervised new staff members on baggage handling procedures.
Audio Visual Technical Lead
Encore Global
01.2022 - 05.2023
- Investigated system issues and implemented resolutions to reduce downtime.
- Led teams in charge of setting up microphones and visual needs per client request.
- Evaluated and adopted new technologies to address changing industry needs.
- Accumulated audio/visual knowledge from hosting cooperate events/concerts.
Game Day Operations Intern
Orange County Riptide
06.2019 - 08.2019
- Responsible for planning, setting up for, and managing all game day events.
- Managed administrative logistics of event planning, event booking, and event promotions.
- Developed creative themes for events and created related activities to engage attendees.
- Participated within the sales merchandise team.
Radio Intern
Saddleback Community College
08.2020 - 12.2020
- Introduced upcoming broadcasts and guided audience through entertainment.
- Gathered research to complete week newscast.
- On-air live radio experience.
Busser/Food Runner/Server
Cheesecake Factory Inc
04.2016 - 03.2020
- Upheld friendly, positive, and open-minded attitude.
- Upheld high corporate expectations.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Responded to customer complaints and inquiries promptly, finding swift resolutions.
Education
Bachelor of Arts - Human Communications
California State University - Fullerton
Fullerton, CA05.2024
Associate of Arts - Communication Studies
Saddleback College
Mission Viejo, CA12.2020
Skills
- Analytical and Critical Thinking
- Word and Excel
- Planning and Coordination
- Time Management
- Team Leadership
- Customer Service
- Interpersonal Skills
Certification
- Scissor Lift Certification
- First Aid
- CPR
Timeline
Bell Captain
JC Resorts
05.2023 - Current
Audio Visual Technical Lead
Encore Global
01.2022 - 05.2023
Radio Intern
Saddleback Community College
08.2020 - 12.2020
Game Day Operations Intern
Orange County Riptide
06.2019 - 08.2019
Busser/Food Runner/Server
Cheesecake Factory Inc
04.2016 - 03.2020
Bachelor of Arts - Human Communications
California State University - Fullerton
Associate of Arts - Communication Studies
Saddleback College
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