Nick Harrison
Tallahassee,FL
Summary
Hardworking Guest Services Agent promoting more than nine years of expertise successfully handling tasks in fast-paced departments. A pleasant individual with experience promoting hotel amenities to guests and prioritizing tasks. A focused employee known for being an active contributor to great organizations.
Overview
3
3
years of professional experience
Work History
Bell Captain
Jackson Lake Lodge
Moran, WY
05.2022 - Current
- Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Explained important features of guest rooms to travelers.
- Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.
- Maintained knowledge of destination and answered customer questions within scope of understanding.
Reservations Agent
Jackson Lake Lodge
Moran, WY
01.2022 - 05.2022
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Utilize Visual One Software to input all key data into hotel's database system.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
- Provided follow through on all calls with confirmations and dissemination of requested information.
Bell Person
Jackson Lake Lodge
Moran, WY
05.2021 - 10.2021
- Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Explained important features of guest rooms to travelers.
- Escorted guests to assigned rooms and transported luggage.
- Notified front desk manager of any guest issues in need of additional attention.
Reservations Agent
Jackson Lake Lodge
Moran, WY
10.2019 - 05.2021
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Resolved various issues and discrepancies for customers.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
- Provided follow through on all calls with confirmations and dissemination of requested information.
Education
High School Diploma -
Leon High School
Tallahassee, FL05.2010
Skills
- Excellent Communication
- Analytical and Critical Thinking
- Multitasking Abilities
- Active Listening
- Decision-Making
- Self-Motivated
- Planning and Coordination
- Attention to Detail
- Good Telephone Etiquette
Playing Sports
Growing up playing Football and Baseball the hard work, dedication, and effort is something I've carried along with me for all my life. It has helped me establish the mindset that when you get knocked down you always get back up and never let your effort, dedication, and attention to detail fall behind.
Timeline
Bell Captain
Jackson Lake Lodge
05.2022 - Current
Reservations Agent
Jackson Lake Lodge
01.2022 - 05.2022
Bell Person
Jackson Lake Lodge
05.2021 - 10.2021
Reservations Agent
Jackson Lake Lodge
10.2019 - 05.2021
High School Diploma -
Leon High School
Similar Profiles
Elliott Sidway MulfordElliott Sidway Mulford
Server at Jackson Lake LodgeServer at Jackson Lake Lodge
Yaritza GarciaYaritza Garcia
Registered Dental Assistant at Lake Jackson Family DentistryRegistered Dental Assistant at Lake Jackson Family Dentistry
Michael MillerMichael Miller
Crew Leader at The City Of Lake JacksonCrew Leader at The City Of Lake Jackson