Elliott Sidway Mulford
Telluride,CO
Summary
Proven hospitality professional with a track record of enhancing guest satisfaction at Pigeon Cay Beach Club through exceptional customer service and hospitality best practices. Skilled in cash handling and food safety, demonstrated leadership by elevating team performance and service standards. Achieved significant improvements in guest engagement and experience at Jackson Lake Lodge.
Overview
7
7
years of professional experience
Work History
Server
Jackson Lake Lodge
05.2024 - 10.2024
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Lift Operator
Vail Resorts Inc
12.2023 - 04.2024
- Provided excellent customer service, answering questions about mountain trails, directions, and resort facilities as needed.
- Contributed to a positive work environment by collaborating with co-workers on necessary tasks related to lift operation and maintenance.
- Maintained lift mazes, ramps and signs.
- Managed crowd control efficiently during peak hours, ensuring a smooth flow of traffic from loading zones onto ski lifts without incident or delay for guests.
Server
Jackson Lake Lodge
05.2023 - 10.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Lift Operator
Vail Resorts Inc
12.2022 - 03.2023
- Learned and enforced lift rules, policies and procedures.
- Ensured efficient lift operations by coordinating with other team members and maintaining clear communication.
- Performed pre-operation inspections and post-operation shutdown procedures.
- Provided excellent customer service, answering questions about mountain trails, directions, and resort facilities as needed.
Server
Jackson Lake Lodge
05.2022 - 10.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Hospitality Worker
Pigeon Cay Beach Club
07.2017 - 05.2022
- Delivered comprehensive training to new staff, ensuring high service standards were met.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Developed and maintained positive relationships with guests for satisfaction.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Greeted guests with friendly and professional acknowledgment to build rapport.
Education
No Degree - General Studies
Arthur' Town High School
Cat Island, BH06.2020
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Team Leadership
Timeline
Server
Jackson Lake Lodge
05.2024 - 10.2024
Lift Operator
Vail Resorts Inc
12.2023 - 04.2024
Server
Jackson Lake Lodge
05.2023 - 10.2023
Lift Operator
Vail Resorts Inc
12.2022 - 03.2023
Server
Jackson Lake Lodge
05.2022 - 10.2022
Hospitality Worker
Pigeon Cay Beach Club
07.2017 - 05.2022
No Degree - General Studies
Arthur' Town High School
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