Summary
Overview
Work History
Education
Skills
Extracurricular Activities
References
Timeline
Generic

Gavin Turner

Williamsport,PA

Summary

Adept at ensuring impeccable bar service, I honed my skills at The Brickyard and Redbeard's, mastering supply replenishment, customer engagement, and timely assistance to the bartenders. My adaptability and problem-solving abilities contributed to a seamless team collaboration, consistently elevating guest experiences. After years of building these skills, I learned to interact better with customers and improve their experiences as a server at the Broken Axe. Furthermore, I am a reliable student with knowledge of conflict resolution, customer communications, and order processing, as well as possessing leadership abilities due to my experience as a club president. Frequently praised as diligent by my peers, I can be relied upon to help any team achieve its goals, whether it's being on time or always being willing and able to pick up shifts. In short, I am a hardworking, highly motivated professional, eager to lend my combined knowledge and skills to enhance every work environment in which I find myself. I operate well in both individual and team capacities, boasting a seasoned work ethic to quickly adapt to different processes and drive company objectives. I am resourceful and results-driven, with a passion for growth and efficiency to meet company needs and increase service value.

Overview

4
4
years of professional experience

Work History

Server

The Broken Axe
Lock Haven, PA
08.2024 - Current
  • Checked food before serving it to customers.
  • Presented menus and answered questions regarding items.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Prepared checks, itemizing total meal costs and taxes.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Served food and beverages to patrons and confirmed complete orders.

Service Assistant

Williamsport Country Club
Williamsport, PA
06.2024 - 09.2024
  • Participated in regular staff meetings regarding operations procedures.
  • Provided excellent customer service to ensure repeat business.
  • Performed opening and closing duties as assigned, such as cleaning tables, and setting up the dining rooms for the next day's shifts.
  • Checked tables and removed all dishes, glassware and utensils when guests finished meals.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Assisted wait staff by delivering food and beverages to guest tables.
  • Maintained adequate levels of linens, trays, and silverware items for customers and performed washing and sanitation.
  • Helped cater large-scale events.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Stocked alcohol, and assisted the bartenders behind the bar when needed.

BARBACK AND HOST

The Brickyard
Williamsport, US
06.2022 - 06.2024
  • Maintained cleanliness of bar area, including washing glasses, wiping counters, and sweeping floors.
  • Provided exceptional hospitality services by engaging customers in conversation and responding promptly to requests.
  • Organized inventory of alcoholic beverages and ensured bar was fully stocked at all times.
  • Completed opening and closing duties according to established checklist.
  • Swept and mopped bar and beverage service areas.
  • Collected, washed, and restocked glass and barware for repeated use.
  • Responded quickly to any complaints or issues raised by customers in order to maintain a positive environment.
  • Restocked and organized spirits, beer, and wine in the bar area.
  • Utilized strong communication skills to effectively coordinate with other departments such as kitchen staff and waiters and waitresses.
  • Carried trays from food counters to tables for cafeteria patrons.
  • Greeted and seated customers.
  • Set tables with clean linens, condiments, and other supplies.
  • Cleaned and polished counters, shelves, walls, furniture, or equipment in food service areas or other areas of restaurants and mop or vacuum floors.

BARBACK AND HOST

Red Beard's Sports Bar
Pittsburgh, US
08.2021 - 05.2022
  • Maintained cleanliness of bar area, including washing glasses, wiping counters, and sweeping floors.
  • Provided exceptional hospitality services by engaging customers in conversation and responding promptly to requests.
  • Organized inventory of alcoholic beverages and ensured bar was fully stocked at all times.
  • Swept and mopped bar and beverage service areas.
  • Completed opening and closing duties according to established checklist.
  • Collected, washed, and restocked glass and barware for repeated use.
  • Responded quickly to any complaints or issues raised by customers in order to maintain a positive environment.
  • Restocked and organized spirits, beer, and wine in the bar area.
  • Assisted in setting up and stocking bars for events and functions.
  • Utilized strong communication skills to effectively coordinate with other departments such as kitchen staff and waiters and waitresses.
  • Rotated and restocked produce, beer and wine in coolers and liquor rooms.
  • Followed food safety and sanitation protocol to comply with local health regulations.
  • Refrigerated units with wines and bottled beer and replaced empty beer kegs.
  • Greeted and seated customers.

Education

Exercise Science - Pre-Athletic Training

Lock Haven University
Lock Haven, PA, US
05-2027

Skills

  • Supply replenishment
  • Bussing tables
  • Stock rotation
  • Flexible schedule
  • Cash and card handling
  • Customer service
  • Problem solving
  • Food running
  • Team collaboration
  • Adaptability
  • Serving Tables
  • Taking online and in person orders
  • Point of sale operation
  • Menu memorization

Extracurricular Activities

Vice President of the Roleplaying Club

References

References available upon request.

Timeline

Server

The Broken Axe
08.2024 - Current

Service Assistant

Williamsport Country Club
06.2024 - 09.2024

BARBACK AND HOST

The Brickyard
06.2022 - 06.2024

BARBACK AND HOST

Red Beard's Sports Bar
08.2021 - 05.2022

Exercise Science - Pre-Athletic Training

Lock Haven University