Summary
Overview
Work History
Education
Skills
Timeline
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Gavin Wallace

Westbrook

Summary

Professional leader with comprehensive experience in driving operational excellence and strategic growth. Skilled in programming languages and leadership, fostering team cohesion and driving profitability. Accomplished in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.

Overview

6
6
years of professional experience

Work History

General Manager

Planet Fitness
08.2021 - Current
  • Managed budget implementations, employee reviews, training, and schedules.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Formulated policies and procedures to streamline operations.
  • Developed and implemented strategies to increase sales and profitability,
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Assistant Manager

Planet Fitness
01.2021 - 08.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Front Desk Representative

Planet Fittness
05.2020 - 01.2021
  • Participated in regular team meetings to address operational improvements and discuss opportunities for enhancing guest services.
  • Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the front desk.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Resolved customer complaints and concerns, resulting in improved customer retention and loyalty.
  • Assisted in maintaining a high standard of cleanliness and organization at the front desk, creating a welcoming atmosphere for guests upon arrival.

Maintenance Technician

Helical Solutions, LLC
03.2020 - 05.2020
  • Operated varied hand and power tools to complete repairs.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Followed safety protocols to minimize workplace accidents.
  • Inspected and maintained equipment to keep items in top working condition.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.

Dietary Aid

Avita of Stroudwater
02.2019 - 05.2020
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
  • Followed all food safety regulations while preparing meals for patients.
  • Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.

Education

No Degree - Advanced Precision Machining W/ Applied Science

Southern Maine Community College
South Portland, ME

High School Diploma -

Westbrook High School
Westbrook, ME
06-2020

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Programming languages

Timeline

General Manager

Planet Fitness
08.2021 - Current

Assistant Manager

Planet Fitness
01.2021 - 08.2021

Front Desk Representative

Planet Fittness
05.2020 - 01.2021

Maintenance Technician

Helical Solutions, LLC
03.2020 - 05.2020

Dietary Aid

Avita of Stroudwater
02.2019 - 05.2020

No Degree - Advanced Precision Machining W/ Applied Science

Southern Maine Community College

High School Diploma -

Westbrook High School

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Gavin Wallace