Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Gavin Wolff

Macungie,PA

Summary

Dynamic and results-oriented professional with a proven track record at Penske Truck Leasing, where I enhanced sales and service through effective communication and team leadership. Excelled in cross-functional collaboration and decision-making, significantly improving operational efficiency. Skilled in sales techniques and relationship building, I mentor with enthusiasm, driving team success and customer satisfaction.

Overview

5
5
years of professional experience

Work History

Assistant Rental Manager

Penske Truck Leasing
Allentown, PA
05.2024 - 10.2024
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Employed sales techniques to boost sales and services.
  • Explained policies and reviewed documentation to obtain signatures.
  • Collected payment by processing credit card transactions.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Worked with our service department to ensure the maintenance and safety of our vehicles

Management Trainee

Penske Truck Leasing
Allentown, PA
06.2023 - 05.2024
  • Shadowed managers to gain an understanding of organizational expectations and management techniques.
  • Resolved customer complaints by communicating effectively with all stakeholders.
  • Participated in cross-functional training programs to understand various business operations.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Food Runner

Iron Pigs
Allentown, PA
05.2022 - 08.2023
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Stocked service stations with ice, napkins and straws.
  • Adhered to food safety and handling protocols to maintain a hygienic service environment.
  • Responded promptly to customer inquiries and requests for additional items or services.
  • Maintained a clean and organized work area throughout shift operations.

Food Preparation Worker

Kremmers Community Kitchen
Allentown , PA
06.2019 - 07.2021
  • Maintained cleanliness and order in the kitchen area.
  • Acquired new skills to support team and further accommodate customer needs.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Responded quickly to any requests from management.

Education

Bachelor of Science - Business Administration And Management

Kutztown University of Pennsylvania
Kutztown, PA
05-2023

Associate of Arts - General Studies

Lehigh Carbon Community College
Schnecksville, PA
12-2020

MBA - Business Administration And Management

Kutztown University of Pennsylvania
Kutztown, PA

Skills

  • Sales techniques
  • Cross-functional collaboration
  • Team leadership
  • Effective communication
  • Organizational operations
  • Decision-making
  • Organizational skills
  • Relationship building

Accomplishments

Passed SAEE

Captain of Kutztown Ice Hockey

Junior Coach Scholarship from Special Hockey Lehigh Valley

Kutztown dean's list spring 2022 and fall 2022.

Employee of the month with the Lehigh Valley Iron Pigs

Timeline

Assistant Rental Manager

Penske Truck Leasing
05.2024 - 10.2024

Management Trainee

Penske Truck Leasing
06.2023 - 05.2024

Food Runner

Iron Pigs
05.2022 - 08.2023

Food Preparation Worker

Kremmers Community Kitchen
06.2019 - 07.2021

Bachelor of Science - Business Administration And Management

Kutztown University of Pennsylvania

Associate of Arts - General Studies

Lehigh Carbon Community College

MBA - Business Administration And Management

Kutztown University of Pennsylvania

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Gavin Wolff