Nishea "Nay" Buchanan
Tupelo,MS
Summary
Proven track record in enhancing revenue and customer satisfaction at Penske Truck Rental through effective sales strategies and dispute resolution. Skilled in healthcare claims management and proficient in Microsoft Office Suite, demonstrating exceptional communication and time management abilities. Achieved significant improvements in billing accuracy and efficiency, leveraging both hard and soft skills to exceed employer expectations.
Overview
4
4
years of professional experience
Work History
Assistant Rental Manager
Penske Truck Rental
09.2022 - Current
- Executed sales and marketing initiatives to increase revenue for company.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Generated leads for sales and rental properties through cold calls and referrals.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Coordinated with sales teams and clients to manage inventory, adjust orders, and handle logistics.
Server
Olive Garden
12.2021 - 03.2024
- Worked with POS system to place orders, manage bills accurately, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items to enhance sales numbers while working in a fast paced environment.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Remote Specialty Medication Billing Specialist
Cigna Accredo
02.2021 - 09.2022
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Developed and maintained billing procedures to make timely payments.
Education
BBA - Business Administration And Management
University of Mississippi
University, MS05.2022
Bachelor of Arts - Business Management
Itawamba Community College
Fulton, MS05.2017
High School Diploma -
Hamilton High School
Hamilton, AL05.2015
Skills
- Sales and Operation Management
- Healthcare Claims Management and Billing Processes
- Dispute Handling
- Proficient in Microsoft Office Suite, Salesforce and proprietary healthcare software
- Communication Skills
- Time Management
- Claim resolutions
- Eligibility Determination
- Detail oriented with a focus on accuracy and efficiency
Timeline
Assistant Rental Manager
Penske Truck Rental
09.2022 - Current
Server
Olive Garden
12.2021 - 03.2024
Remote Specialty Medication Billing Specialist
Cigna Accredo
02.2021 - 09.2022
BBA - Business Administration And Management
University of Mississippi
Bachelor of Arts - Business Management
Itawamba Community College
High School Diploma -
Hamilton High School
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