Gavin Younes
Yorba Linda,CA
Summary
Dynamic Loss Prevention Officer with proven expertise at Ross Dress for Less in theft prevention. Successfully implemented safety procedures that significantly reduced shrinkage rates. Adept at conflict resolution and fostering teamwork, ensuring a secure shopping environment while enhancing customer service and satisfaction. Committed to maintaining high standards of professionalism.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Highly attentive Courtesy Clerk with experience in retail environments. Maintained cleanliness and orderliness of store facilities, providing top-notch customer service and assisting shoppers with various needs. Demonstrated strengths include strong organizational skills, ability to handle multiple tasks simultaneously, and commitment to delivering high levels of customer satisfaction. Contributed significantly to improving store's overall efficiency through proactive actions and problem-solving abilities.
Overview
2
2
years of professional experience
Work History
Courtesy Clerk
Albertsons
Orange, CA
04.2026 - Current
- Provided excellent customer service by assisting shoppers with inquiries and product locations.
- Maintained cleanliness and organization of store aisles to enhance shopping experience.
- Operated cash register efficiently, ensuring accurate transactions and handling of payments.
- Assisted in restocking shelves, ensuring products were readily available for customers.
- Collaborated with team members to optimize workflow during peak hours for improved efficiency.
- Engaged customers to promote loyalty programs, contributing to increased customer retention.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Enhanced customer satisfaction by providing efficient bagging and carryout services.
- Assisted customers with large purchases by carrying items to vehicles.
- Improved customer experience by assisting customers in locating products throughout the store.
- Collected and cleaned shopping carts from parking lot daily, ensuring availability and maintaining store cleanliness.
- Supported cashier operations by efficiently retrieving shopping carts and baskets for customer use.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Assisted elderly or disabled customers with loading groceries into vehicles upon request, demonstrating compassion and care in all interactions.
- Picked and bagged 100-300 items per shift for Drive Up Go service, streamlining order staging process.
- Restocked water shelves to ensure product availability for customers., facing Dairy and drinks to make aisle look nice and neat.
Loss Prevention Officer
Ross Dress for Less
Brea, CA
07.2025 - 10.2025
- Monitored surveillance footage to identify suspicious activities and prevent theft.
- Conducted store audits to verify compliance with loss prevention policies and identify areas for improvement.
- Collaborated with team members to implement effective security measures and protocols.
- Engaged with customers to foster a safe shopping environment and actively deter potential theft.
- Implemented safety procedures that enhanced overall store security and reduced shrinkage rates.
- Completed incident reports and activity logs to maintain accurate records and support loss prevention efforts.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Monitored employee compliance with company policies and promptly addressed any violations or concerns.
- Conducted daily store walk-throughs to identify potential security risks.
- Monitored store and surrounding areas for signs of attempted theft by customers or personnel and intervened.
Cashier/Stocker
Izzy's Cake Pops
Santa Ana, CA
12.2024 - 06.2025
- Managed cash register, ensuring accurate handling of cash and credit transactions.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Delivered friendly, knowledgeable service to improve customer satisfaction.
- Restocked supplies to maintain optimal inventory levels.
- Assisted in inventory management by restocking supplies as needed.
- Restocked and organized merchandise in front lanes.
- Restocked and organized merchandise in front lanes to ensure a tidy shopping environment.
- Worked flexible schedule and extra shifts to meet business needs.
Education
No Degree - Political Science
Fullerton College
Fullerton, CAHigh School Diploma - General Studies
Esperanza High School
Anaheim, CASkills
- Customer feedback
- Store security
- Store safety
- Loss detection
- Safety promotion
- Critical thinking
- Transaction accuracy
- Conflict resolution
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Team collaboration
- Team collaboration
- Active listening
- Effective communication
- Decision-making
- Relationship building
- Team building
- Customer satisfaction
- Customer engagement
- Written communication
- Professional demeanor
- Store operations
- Customer service
- Positive attitude
- Strong work ethic
- Outgoing and friendly
- Customer support
- Patience and tolerance
- Item handling
- Cart management
- Adaptable availability
- Store safety
- Store maintenance
- Sanitation practices
Affiliations
- Student Athlete at Fullerton college playing Football.
Timeline
Courtesy Clerk
Albertsons
04.2026 - Current
Loss Prevention Officer
Ross Dress for Less
07.2025 - 10.2025
Cashier/Stocker
Izzy's Cake Pops
12.2024 - 06.2025
No Degree - Political Science
Fullerton College
High School Diploma - General Studies
Esperanza High School