Gavino Maldonado
Sacramento,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
11
11
years of professional experience
Work History
Show Thru Associate
Camping World
05.2023 - 09.2023
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Managed customer relations through communication and helpful interactions.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Walk Thru Technician
La Mesa RV
07.2022 - 02.2023
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Organized work to meet demanding production goals.
- Maintained quality assurance and customer satisfaction objectives.
- Inspected equipment to identify areas of wear or causes of malfunctions.
Station Manager
Best Time Rv
07.2019 - 10.2021
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Prepared daily schedules for personnel and equipment to foster smooth functioning of broadcast.
- Monitored and reviewed programming to guarantee met schedules, guidelines and quality performances.
- Developed budgets for programming and broadcasting activities and monitored expenditures to remain within budgetary limits using [Software].
Call Center Supervisor
California Transit
03.2013 - 06.2017
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Supervised 30 calltakers in providing excellent customer service to callers requiring assistance for Missed Rides and Spanish calls.
- Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
- Executed Monthly Performance Plans with representatives to to identify production gaps.
Education
High School Diploma -
El Monte High School
El Monte, CA2011
Skills
- Service-Orientation
- Speaking
- Persuasion
- Monitoring
- Flexible Hours
- Customer Service Orientation
- Positive Customer Engagement
- Strong Communication and Interpersonal Skills
- Order Fulfillment
- Handheld Computer Device Software
- Adaptable and Flexible
- Attention to Detail
- Microsoft Outlook
Languages
Spanish
Native or Bilingual
Timeline
Show Thru Associate
Camping World
05.2023 - 09.2023
Walk Thru Technician
La Mesa RV
07.2022 - 02.2023
Station Manager
Best Time Rv
07.2019 - 10.2021
Call Center Supervisor
California Transit
03.2013 - 06.2017
High School Diploma -
El Monte High School
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